Knowledgebase: Firefly Mini PC Remote
Some, or all, Firefly Mini buttons do not work properly
Posted by - NA - on 19 May 2006 10:13 AM
DESCRIPTION:The user discovers that all, or some, of the Firefly Mini's buttons do not work although the Firefly Mini receiver lights up when a button is pressed.
ARTICLE:If none of the buttons work in any application, ensure that the FireflyMini.exe applet is running by locating this executable on the system and double-clicking it. This file will be installed in:
\program files\snapstream media\firefly mini
If the Firefly Mini applet is running but the buttons still do not function, or when pressed, launch other applications such as an e-mail client or a media player, this is almost certainly caused by another input device connected to the system, which also (like the Firefly Mini) uses HID (Human Interface Device) commands. The problem, however, is that the other device is intercepting the Firefly Mini's commands -- and not allowing them to be passed to the program.
This most often is due to keyboards which have special buttons for launching e-mail applications, and/or playback controls such as pause, play, and volume control. If the device cannot be configured to allow other HID-compliant input devices to work properly on the system, it will have to be disabled.
In the case of keyboards, this means uninstalling the keyboard software. When Windows re-detects it with the manufacturer's software uninstalled, it should select (otherwise manually choose) the "Standard 101/102-Key..." keyboard. Since this keyboard does not use HID commands, the Firefly Mini should function properly afterwards.
We apologize that no better workaround is available for this problem at this time, but currently there is little that can be done about another device intercepting and preventing, or intercepting and causing unwanted results of, HID commands from the Firefly Mini.