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Knowledgebase: Enterprise TV
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Creating a debug log with Debugview
Posted by Daniel Mee on 04 November 2008 11:18 AM
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DESCRIPTION:
Instructions for creating a detailed 'Debug View' LOG file to aid in the troubleshooting process. ARTICLE: 1) Download Debug View From:http://download.sysinternals.com/files/DebugView.zip 2) Shut down all non-essential Windows programs and processes. 3) Unzip and run DebugView. 4) IMPORTANT: Ensure that "Clock Time" from the "Options" menu has a checkmark next to it. If not, click it. 5) Ensure that "Capture Win32" in the "Capture" menu has a checkmark next to it. If not, click it. 6) From the "File" menu, select "Log To File" to save the Debug Log output as a text file. 7) Run Enterprise TV or Enterprise TV Link. 8) Recreate the problem that you are experiencing. 9) The log file will appear in same directory as Debugview. Send the resulting log file to SnapStream Support. | |
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