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DESCRIPTION: The user notices that, on Beyond TV machines, a window labeled "ActiveMovie" will appear on machines running Beyond TV when a recording begins or finishes.
In some cases, this window plays the recording Beyond TV is making, or will appear ...
DESCRIPTION: Playback of recordings or Live TV "stutters" or "jerks"
or is "choppy"; it halts every so often, freezing the picture. The
audio may continue unaffected while this is occurring.
Several different things can cause this problem to manifes...
DESCRIPTION: "Generic application error. Enable debug output for detialed information. The D3D application will now exit." appears when user attempts to enter full-screen or windowed modes (ViewScape) in Beyond TV when using nVidia graphics device.ARTICLE...
DESCRIPTION: With two or more Plextor PX-TV402U or PXM402U units configured in a single Beyond TV system, the user will not be able to record from the second unit.
The user may notice a pop-up error appear, containing the text "Cannot CreateFile Device...
DESCRIPTION:
The user notices that Beyond TV is making different files for a single recording. Most if not all will be playable, and will contain a fragment of the show.
This is a hardware issue and has one of two causes.
ARTICLE:
This ofte...
DESCRIPTION: In some cases, users may discover that the changes they've made to their "Video Folders" are undone after restarting Beyond TV, often after a reboot.ARTICLE: Make sure the Video Folder in question, if a mapped network drive, is actually still...
DESCRIPTION: After installing the TME software for your HD-PVR, you
don't see the ArcSoft Video Decoder listed as an option as a Preferred
H.264 Decoder.
ARTICLE: Newer versions of the Hauppauge install disc that comes with
your HD-PVR will install ...
DESCRIPTION: Audio (e.g. voices, sound effects) will be heard twice in Live TV mode, creating an "echo" effect delayed by a few seconds.
This occurs because the audio "playback" for the audio input used by Beyond TV is functioning. Since the WAVE outp...
DESCRIPTION: When playing an MPEG-2 recording from Beyond TV in the Hauppauge Media MVP, the user may notice loss of audio / video synchronization after skipping (or fast forward / rewinding) to different time locations in the recording.ARTICLE: The cause...
DESCRIPTION: Audio and video became progressively more out of sync while watching either live TV or recordings using MPEG-2, the default file format.
This most often occurs because the machine running Beyond TV does not have enough resources to write d...
DESCRIPTION:
User receives audio but not video on the "test" page of the Setup
Wizard.
ARTICLE:
Starting with Beyond TV 3.5, the Setup Wizard uses the overlay to
display video on this page, and in certain setups this may preclude
the video f...
DESCRIPTION: Live TV, or recordings made with Beyond TV, have audio for several seconds or minutes, but eventually go silent.ARTICLE: Norton Antivirus often causes this problem when it has "MSN Messenger scanning" on, as does Outlook XP with "MSN Messenge...
DESCRIPTION: The audio is ahead of, or is heard before, appropriate judging by the video in Live TV mode.
This generally occurs because the incorrect sound card output is being used.ARTICLE: First, ensure that you are updated to the latest drivers that...
DESCRIPTION: Some tuner cards require a special setting to properly record or watch Live TV after a channel change. This problem may manifest itself as corrupted audio / video, or no audio / video at all upon changing channels.
NOTE: this solution app...
DESCRIPTION: A recording (regardless of format) plays back fine until Showsqueezed to WMV. The Showsqueezed file plays back with the audio in slow motion.ARTICLE: This occurs because the "resize on showsqueeze" option is not disabled, and the disparity b...
DESCRIPTION: When Beyond TV is using the nVidia MPEG-2 decoder, the
user is unable to access the "Audio" tab of the nVidia decoder. This
problem is due to nVidia renaming the decoder and is fixed with a
simple text file edit.
ARTICLE: Shut down Be...
DESCRIPTION: User receives audio, but no video, in full-screen or windowed modes.
The cause of this may be one of three things:
1) Beyond TV and Beyond Media are designed to work with the newest drivers available for your video card. If you do not...
DESCRIPTION:
How to enable Automatic Community Recordings
ARTICLE:
Have you ever wondered what programs your fellow Beyond TV user likes to record? If so, you can check the Beyond TV Buzz, where we list the Top Recorded and Upcoming Episodes. If yo...
DESCRIPTION: When adding a new video folder to BTV via Web Admin, the folder stays in the "Pending Folder Additions" list, and does not change from that status.
ARTICLE: This problem occurs when a user adds the root of a drive (e.g. D:\) as a folder usin...
DESCRIPTION: Beyond TV, and / or the Setup Wizard, will cause an "Unhandled ... exception" error and will exit, after installing .NET Studio 2005 beta, or any other software that also installs the .NET architecture version 2.
ARTICLE: Exit Beyond TV ...
DESCRIPTION: The user discovers that, with Beyond TV installed, either Beyond Media or Beyond Media Basic does not allow the user to select Beyond TV for a "TV" application. This usually happens after an upgrade due to a problem correcting a registry str...
DESCRIPTION:
The user notices that the Beyond TV installer demands a reboot, even after a reboot has been performed.
ARTICLE:
This occurs because software installations which need a reboot (such as the update of DirectX, or of the .NET Framework)...
DESCRIPTION: The user may notice that even though Beyond TV is neither creating nor playing a recording, it still occupies more than an idling program's share of CPU resources. Shutting down Beyond TV makes the CPU usage drop accordingly.
This occurs ...
DESCRIPTION:
Beyond TV or Link 4.7+ does not function in Windows XP Service Pack 3 (SP3)
ARTICLE:
In specific cases, Beyond TV or Link does not function in Windows XP Service Pack 3 (SP3) after a clean installation or an upgrade of the operating syst...
DESCRIPTION: After installing BeyondTV, an error message appears telling the user that the Product Key is invalid.ARTICLE: 1:Exit Beyond TV.
2: Set Registry Permissions Properly:
a)Click START --> RUN, and type REGEDIT.EXE and hit ENTER.
b)Expand (by...
DESCRIPTION: The following article contains a description of the
files requested when submitting a request for technical support, as
well as guidelines to ensure that our Support Staff can process and
respond to your Assistance Request as promptly, th...
DESCRIPTION:
Beyond TV Warning Error Codes
ARTICLE:
From time to time in Beyond TV, a warning may appear and here is the list of error codes and messages that correspond to them.
Error Code
Error Message
0
Your s...
DESCRIPTION: The user notices that Beyond TV's Setup Wizard, or
Beyond TV itself, does not function properly when run under Windows
Vista.
*UPDATE* As of February 15, 2007, with the release of Beyond TV 4.6 ,
it is fully compatible with Microsoft Win...
DESCRIPTION:
Beyond TV's video formats.
ARTICLE:
Beyond TV uses several video formats throughout the whole application. Here is a list of what formats are compatible with each feature.
Component
Format(s)
Playback:
...
DESCRIPTION: Using the manufacturer's graphics settings, if a user adjusts the brightness / gamma of the desktop, and enters and exits Beyond TV's "full-screen" or "windowed" interface, the graphical settings of the desktop do not return to the previous s...
DESCRIPTION:
Attempting to connect to the Web Admin results in a long pause which
eventually produces an error message: Server error in `/` application
or Server error in 'localhost' application or redirects you to a
"search" page.
ARTICLE:
...
DESCRIPTION: The user notices that upon editing an HDTV tuner source in the Web Admin, the options for modifying the Brightness, Saturation, Contrast, and Hue are not available.
ARTICLE: It is not possible to modify these settings because HDTV capture ...
DESCRIPTION: When attempting to change the description of available channels available via the Web Admin interface, the information in the relevant fields is greyed-out.ARTICLE: This is by design for SnapStream.Net Lineups. Neither the "Name" or "Callsign...
DESCRIPTION: Starting with Microsoft Windows XP Media Center Edition (MCE) 2005, a process (ehrec.exe) runs at all times, monopolizing the tuner device on the system. This will prevent any program other than MCE, including Beyond TV, from using the tuner...
DESCRIPTION: The user discovers that the transparent Program Guide feature is no longer transparent in Beyond TV 3.4.4 and later. On ATI All-In-Wonder cards, this will also disable timeshifting.ARTICLE: This is because "overlay" has been selected as the ...
DESCRIPTION:
Describes how to change the settings for the playback bar and program information overlays that appear when starting video playback.
ARTICLE:
You can change the settings for the theater (playback) screen in the playback interface by editi...
DESCRIPTION: This article contains information regarding support for
closed captioning (CC) in Beyond TV.
ARTICLE: We do not currently have definite plans to support closed
captioning, though it is a popular feature request.
In the meantime, use...
DESCRIPTION: Attempting to connect to the Web Admin interface in
version 3.5 or later results in a long pause, of up to a few minutes,
which eventually produces an error message akin to: Server error in
`/` application. or Server error in 'localhost' ...
DESCRIPTION:
Corruption at the beginning of recordings.
ARTICLE:
Various tuner cards handle the beginning of recordings differently. Sometimes the tuner card's output at the beginning of a recording is corrupted, therefore Beyond TV ignores the...
DESCRIPTION: User hears crackling, clicking, or popping sounds while watching live TV using a SoundBlaster Live! sound card. This audio problem may also be apparent while watching recordings.
This is a known issue with SoundBlaster Live! cards.
"If...
DESCRIPTION: Many customers have asked how to get Beyond TV to remove the commercial intervals, identified by the SmartSkip function, from a recording.
For legal reasons, our software does not remove the commercials from the recording, it merely marks ...
DESCRIPTION:
The user notices that after changing the channel in Beyond TV, 2-3 seconds pass before the image in Live TV changes to match the channel that Beyond TV has changed to.
ARTICLE:
This is normal. There will be a delay in almost all s...
DESCRIPTION:
Directories to exclude from scanning software.
ARTICLE:
Beyond TV or Beyond TV Link's directories should be excluded from your scanning software to prevent false positives. False positives are alerts in your scanning software like an an...
DESCRIPTION: A user with a software encode setup who is recording to
the DivX format may discover that the DivX recordings play back
sluggish and / or choppy / stuttery.
ARTICLE: Based on internal testing, software-encoding to DivX
requires the eq...
DESCRIPTION: When attempting to install drivers for Hauppauge devices on Windows XP or 2000, the user receives the error messages: "Cannot install this hardware" and "An error occurred during the installation of the device. The data is invalid."ARTICLE: T...
DESCRIPTION: The user receives the "Beyond TV Failed to Open Port 8130..." and "Beyond TV detected the BTVNetworkService was not running..." error messages from Beyond TV on a system where V-Com's System Suite is installed. In addition, the user cannot d...
DESCRIPTION:When recording multiple shows simultaneously, excessive fragmentation will result. This occurs because versions of Beyond TV prior to 4.3 wrote file increments in a size specified by the operating system (64KB). This behavior has changed in ...
DESCRIPTION:
Beyond TV now supports multiple hardware encode tuners, giving the
ability to record multiple shows at the same time or to record one (or
more) shows while watching another. This article encompasses the most
frequently asked questions ...
DESCRIPTION:
When recordings that have been ShowSqueezed to H.264 are played back in third-party software, video does not appear, or appears garbled. Video plays back correctly in the Viewscape.
ARTICLE:
The SnapStream Viewscape interface sup...
DESCRIPTION: Hauppauge HD-PVR compatibility with Beyond TV
ARTICLE: At this moment, the Hauppauge HD-PVR is not supported in any
version of Beyond TV 4.8.2 and below, but the HD-PVR has beta support
in Beyond TV 4.9.
HAUPPAUGE HD-PVR SUPPORT
Be...
DESCRIPTION:
Hauppauge HVR-1250 analog tuner does not work
ARTICLE:
Hauppauge recently released a different version of the HVR-1250 and the analog tuner on that version is not compatible with Beyond TV. In order to identify the which card you h...
DESCRIPTION:
Hauppauge PVR tuners and Windows 7
ARTICLE:
According to Hauppauge, not all of the PVR series TV tuners will be supported in Windows 7. http://www.hauppauge.com/site/support/windows7_product_list.html
IR Blasting for these tuners ...
DESCRIPTION: This article contains information on the status of
support for High-definition television tuner devices in Beyond TV
(also known as "HD television" or "HDTV"), which is broadcast in the
Advanced Television Systems Committee (ATSC) standar...
DESCRIPTION: This article addresses the issues with power-saving
modes and Beyond TV 3 and later.
ARTICLE: Some power-saving modes must be disabled when using Beyond
TV. Hibernation, Standby, and often screen savers will disable some
tuner/capture...
DESCRIPTION: How do you access the Firefly Mobile and Remote Library
in Beyond TV 4.7.1
ARTICLE: A new feature in Beyond TV 4.7.1 is the Firefly Mobile and
Remote Library. This new feature is designed for use on your mobile
device(Motorola Q, Apple ...
DESCRIPTION:
This article describes how Live TV is affected when recordings start.
Some users with hybrid tuners (digital and analog on a single card) may experience a hang in Live TV when recordings begin in version 4.9.0. This is due to a bug in th...
DESCRIPTION: Use this article for instructions on how to proceed if tech support, or another knowledge base article, directs you to a file or folder that doesn't seem to exist.
ARTICLE:
Please perform the followings steps:
1 - Open "My Computer"...
DESCRIPTION: Instructions for adding Beyond TV to your Windows StartUp folder, if not done during installation. This will ensure that Beyond TV starts when Windows starts.ARTICLE: Simply add a shortcut to the WTLPVSAPP.EXE executable (in 3.4.4 and earlie...
DESCRIPTION:
How to backup your Beyond TV settings
ARTICLE:
The following article shows you how to backup your Beyond TV settings. Please remember to only restore backups to the same version of Beyond TV you backed it up from. For example, if I cre...
DESCRIPTION: Audio is CONSISTENTLY out of sync with the video in
recordings. NOTE:The skew setting does not apply to hardware-encoding
tuners. Please instead ensure that the audio feed is connected to the
tuner device, NOT to the PC's sound device. If...
DESCRIPTION:
How to change the background image when burning a DVD in Beyond TV or Enterprise TV.
ARTICLE:
The DVD background file is called ExampleSonicStyle.psd. It is located in the Program Files directory, and its specific location depends on th...
DESCRIPTION:
This article describes how to associate a video source with a particular lineup. These steps are necessary if the user moves and now uses another lineup, or if the user did not define a snapstream.net lineup during initial setup (possibl...
DESCRIPTION:
How to change your Preferred MPEG2 Audio Decoder in Beyond TV.
ARTICLE:
If you have are having audio issues, please try an alternate audio decoder in Beyond TV.
In the Beyond TV ViewScape, click on Settings and then Playback Setti...
DESCRIPTION:
Refer to this article for a list of ports, protocols, and executables using those ports. Firewalls and / or routers will need to be configured to allow Beyond TV's executables to use these ports (and protocols, where applicable) in order ...
DESCRIPTION: Instructions on connecting to Beyond TV's Web Admin interface in order to manage settings, schedule recordings, stream WMV recordings, et Al.ARTICLE: Connect to the Beyond TV PC's Web Admin via Internet Explorer by connecting to:
http://(B...
DESCRIPTION: Instructions on creating a screenshot using the utilities and abilities of Windows 2000 / XP.ARTICLE:
Make sure that the window you wish to create a screenshot of is displayed on the screen and is in focus / selected.
Hold down the Alt b...
DESCRIPTION: This article contains instructions on manually specifying command line operations that will be performed on recordings after their completion, adhering optionally to the "Constraints" rule as specified in WEB ADMIN --> SHOWSQUEEZE.
This fe...
DESCRIPTION:
This article contains instructions on deleting and recreating a "video source" in Beyond TV 3.5 and above, which is necessary when tuner hardware or drivers change.
ARTICLE:
Exit Beyond TV, and start the Setup Wizard (START BUTTON ...
DESCRIPTION:
There are many reasons you may need to know exactly what version of Beyond TV or Beyond TV Link you're using. For example, a particular incremental release may correct a bug you're experiencing. In order to determine if upgrading will resolv...
DESCRIPTION: If you have lost the password tied to the "admin" user, you can turn off securtiy from the local computer to allow you to access Beyond TV again.ARTICLE: IN VERSION 3.4.X AND PREVIOUS:
First, exit Beyond TV. Open the file: \Documents and Se...
DESCRIPTION: How to Enable Library Folder Permissions in Beyond TV
4.8.2
ARTICLE: Beyond TV 4.8.2 and above has implemented Library Folder
Permissions. This feature gives you the ability to allow certain user
groups to view certain library folders. ...
DESCRIPTION:
How to enable Link Access Control in Beyond TV 4.8.1
ARTICLE:
In Beyond TV 4.8.1 and above, Link Access Control has been implemented. Beyond TV now will be able to create user accounts and restrict privileges.
Please perform these st...
DESCRIPTION:
How to find your computer name.
ARTICLE:
In some cases, you may need to know your computer's name to setup some settings. Here is one of the many ways you can locate the computer's name.
Windows XP
Click on START - CONTROL PANEL...
DESCRIPTION: Performing maintenance will increase the performance of the computer, and thus Beyond TV. The following three basic PC maintenance steps are highly recommended.ARTICLE:
Viruses, worms, et. Al. can cause all manner of problems from system...
DESCRIPTION: The quality of recordings made with Beyond TV and that
of Live TV therein is not as expected. Usually Beyond TV's recordings
are compared to that of ATI's MMC or other recording programs.
Proprietary recording softwares often either recor...
DESCRIPTION:
How to install .Net Framework 3.x if it won't install in Beyond TV 4.9.
ARTICLE:
In some cases, .Net Framework 3.x will not install from the Beyond TV 4.9 installer, therefore you will have to manually uninstall it and reinstall it...
DESCRIPTION: Instructions on how to install the drivers for the Hauppauge WinTV PVR-150, including how to configure the PVR-150's supported IR blaster device for use in Beyond TV.ARTICLE: Please refer to http://www.snapstream.com/Download/hardware/pvr-150...
DESCRIPTION: Instructions on installing the drivers for the Hauppauge WinTV PVR-500MCE (OEM PVR-500).ARTICLE: Please refer to http://www.snapstream.com/Download/hardware/pvr-500mce-installation.asp for the step-by-step instructions.
DESCRIPTION: Windows Server 2003 is intended for server application only and should not be used as a multipurpose personal computer. However, a user can take steps to restore the DirectX functionality that has been stripped from this operating system.ART...
DESCRIPTION: Instructions on how to modify the attributes of the timeshifting buffer, the file used to enable pausing and rewinding Live TV.
Note: The "location" setting is no longer necessary in Beyond TV version 3.7.2 and later due to improvements ma...
DESCRIPTION: These instructions allow a user to modify the process priority of BTVRecordingEngine.exe which governs the creation of recordings. This information involves editing Beyond TV configuration files and is recommended only for advanced users, or...
DESCRIPTION: These instructions allow a user to modify the process priority of BTVD3DSHELL.EXE which governs playback of recordings and of Live TV. This information involves editing Beyond TV configuration files and is recommended only for advanced users...
DESCRIPTION: How to use the ViewScape interface to change the attributes of a recording job, e.g. in order to modify the quality of the recording, what Video Folder it is placed in, and ShowSqueeze and SmartSkip settings.
ARTICLE: To change the setting...
DESCRIPTION: How to use the Web Admin interface to change the attributes of a recording job, e.g. in order to modify the quality of the recording, what Video Folder it is placed in, and ShowSqueeze and SmartSkip settings.ARTICLE: Overriding defaults when ...
DESCRIPTION:
By default, the SnapStream interface will disable any screensaver settings when playback begins. Users who wish to have their computer lock after a certain period of time even if video playback or Live TV are in progress should use these ins...
DESCRIPTION: This document describes the steps involved in
configuring Beyond TV to record from an additional Coaxial / S-Video /
Composite input on your tuner device. Please note that adding both a
composite and an s-video input on the same tuner dev...
DESCRIPTION:
How to resolve Daylight Savings Time issues.
ARTICLE:
If you are having issues with your Daylight Savings Time(DST), you may see issues with your program guide being off, scheduled recordings record at the wrong time and etc. In order t...
DESCRIPTION: Instructions on how to retrieve a lost Product Key, or to re-download SnapStream products.ARTICLE: To retrieve Product Keys, use the form at:
http://www.snapstream.com/support/support.aspx?RetrieveKeys=true
and input your e-mail address....
DESCRIPTION: There is no native support for running Beyond TV as a service.
This functionality was not implemented in Beyond TV because certain tuner devices, such as those in the ATI All-In-Wonder series, cannot record when Beyond TV is running as a s...
DESCRIPTION:
How to setup Drive Pooling in Beyond TV 4.7.1
ARTICLE:
Drive Pooling is a new feature in Beyond TV 4.7.1 that allows you to group a number of your video folders into one recording pool. (Note: Beyond TV only supports the NTFS file syste...
DESCRIPTION: How to setup iTunes Integration in Beyond TV 4.7.1 and
above
ARTICLE: The requirements for setting up iTunes Integration in Beyond
TV 4.7.1 and above
IF YOU ARE USING THE IPOD TOUCH/IPHONE/APPLE TV OR ANY OTHER IPOD
DEVICES THAT HAS A...
DESCRIPTION: Beyond TV version 3.5 and later will automatically avoid recording shows that have already been recorded. This will eliminate duplicate recordings for a period of time specifiable by the user.
Once a recording of a specific episode of a s...
DESCRIPTION: This article covers how to use a universal remote to control SnapStream Media products.
ARTICLE: In short, universal IR remotes with a "learning" function can be "taught" from any other IR remote, such as the Firefly Mini infrared PC remot...
DESCRIPTION: In Beyond TV 4, S/PDIF mode volume is locked at a level of 10 for all content. Since Dolby Digital streams do not have a volume level associated with them, locking the S/PDIF volume in this fashion ensures that there are no large variances i...
DESCRIPTION:
Beginning in Beyond TV 4.9, the placeshifting feature allows users to
play back video directly through the Beyond TV web admin. This article
provides information about using placeshifting.
ARTICLE:
TABLE OF CONTENTS
* System Requ...
DESCRIPTION: Some video cards are incompatible with Beyond TV's
ViewScape interface (which uses 3d acceleration) and/or video playback
(which uses either the overlay, or 3d acceleration). Beyond TV
requires fully DirectX-9 compliant video cards to wor...
DESCRIPTION: After installing the .NET framework required for Beyond TV, Windows:
1) now asks the user for a login whereas before it did not.
- and / or -
2) will ask the user for login after a "screen-saver" is cancelled.
The ASP.NET account ...
DESCRIPTION: Beyond TV refuses the Product Key entered by the user, displaying the message:
"Invalid Key entered!"ARTICLE: Following are the three most common causes of this error message:
The user has misread or incorrectly entered the key. Plea...
DESCRIPTION:
A user attempting to install Beyond TV may encounter the following error that precludes the completion of installation:
"Your system is not setup to allow registration of Beyond TV libraries, please contact your administrator or SnapSt...
DESCRIPTION: The solution in this article solves three different problems:
1) When using a USB tuner device, Live TV freezes if the user tunes to an invalid channel.
2) When using a SoundBlaster Live, the audio of Live TV crackles and pops
3) When...
DESCRIPTION:
Live TV or Recordings displaying video with a green and/or purple color and/or tint
ARTICLE:
We have noticed that with newer Nvidia graphic drivers a new option was added to the Nvidia control panel called HDCP which caused issues w...
DESCRIPTION:
Manually scheduled recordings set to occur on "weekdays" are performed on Tuesday through Saturday, instead of Monday through Friday.
ARTICLE:
This occurs on recordings scheduled to occur between midnight and 5 AM.
This is by de...
DESCRIPTION: Playback of recordings on EPIA machines is poor in quality. Playback through other players may be acceptable.ARTICLE: This problem occurs using the default MPEG-2 decoder built in to Beyond TV. Using another decoder (3.2 or later) and / or ...
DESCRIPTION: MPEG-2 recordings created by Beyond TV do not play in
Windows Media Player (or other players) on local or remote machines.
If you cannot play back the video in other players on the Beyond TV
machine, it is usually because a DVD software o...
DESCRIPTION:MPEG-2 recordings created by Beyond TV will play back in "slow motion" or "slow audio" in Beyond TV. The user may notice that these files play back well in other players on the same, or on different, computers.
This problem occurs because ...
DESCRIPTION:
Although the Hauppauge WinTV PVR-500 / 500 MCE has two tuner devices on it, because of the limited number of connections available on the rear of the device, some configurations (e.g. two S-Video inputs) cannot be achieved by default.
O...
DESCRIPTION: User receives neither audio nor video on the "test"
page of the Setup Wizard. This is most often accompanied by a message
that Beyond TV "failed to start the recording / viewing engine".
ARTICLE:
* ARE YOU USING AN ATI ALL-IN-WONDE...
DESCRIPTION: The user notices that neither audio nor video are
played in the Setup Wizard's "Test" screen. This occurs because
Hauppauge's instructions for installing the drivers were not followed
precisely.
ARTICLE: To solve this problem, access ...
DESCRIPTION: The user finds that Beyond TV does not receive audio, or
receives a poor signal, on some cable channels in a basic cable setup.
However, proper reception can be achieved in a different tuner program
by adjusting, or "fine tuning," the freq...
DESCRIPTION: The user receives neither audio nor video in the Setup
Wizard, or in Beyond TV, when using an ATI All-In-Wonder device.
ARTICLE: This most commonly occurs after a Catalyst driver update.
First, since the typical Catalyst driver packag...
DESCRIPTION: A user finds that when recording two shows at the same
time, only one will have audio. This problem also sometimes manifests
itself when one recording is in process (as in an hour-long recording
beginning at 3PM and ending at 4PM) and ano...
DESCRIPTION: A Canadian user setting up HDTV for Beyond TV discovers that HDTV listings are not available.ARTICLE: At present, our current guide data provider does not offer Canadian OTA HDTV program guide data, but is working to integrate it to their sys...
DESCRIPTION: A user employing a non-s/pdif multiple-channel output
(for example by using the Line-In, Microphone, and Line-Out plugs) for
HDTV / digital playback notices that the volume of playback is too
loud compared to analog recordings.
ARTICLE...
DESCRIPTION: This article contains the download links to the previous
versions of Beyond TV 4.x
ARTICLE: The following links include Beyond TV and Beyond TV Link.
Beyond TV 4.9.3 [1]
Beyond TV Link 4.9.3 [2]
Beyond TV 4.9.2 [3]
Beyond TV Lin...
DESCRIPTION: PVR-150 or PVR-500 recordings, when viewed, appear to
be "zoomed in" on a corner, or "stretched," so that the recording is
missing a large chunk of the picture throughout. This happens under
certain circumstances, when recording at a qual...
DESCRIPTION: When using the PVR-150 and PVR-250 in a multiple tuner setup, the user may discover that the infrared transmitter (IR Blaster) on the PVR-150 does not function.ARTICLE: The drivers for the PVR-150's infrared transmitter will search for a WinT...
DESCRIPTION:
Please see below for recommendations for best results when using
antivirus software.
ARTICLE:
ON-ACCESS SCANNING
Many antivirus programs offer active or "on-access" scanning, which
monitors all data written to the computer's har...
DESCRIPTION: Hardware encoding tuner devices such as the Hauppauge
WinTV USB 2.0, PVR-250, or PVR-350, and the Adaptec VideOh!, will not
capture at a specified quality profile. (See complete list of
supported hardware encoding tuner devices [1])
AR...
DESCRIPTION: Beyond TV supports the MPEG2, (.mpg) Windows Media (.wmv), and DivX (.avi) file formats for recording*.
There are benefits and drawbacks in each format. You should choose the format best for your system by deciding which of the features off...
DESCRIPTION:
Sample Beyond TV Recordings
ARTICLE:
In order for us to help you resolve your technical issues with Beyond TV, we have uploaded sample recordings for you to try on your computer.
We have split the recordings into two separate zip files, ...
DESCRIPTION:
This article contains a detailed description of the search operators available in Beyond TV 4.8.1.
ARTICLE:
These search operators are available to use in the ViewScape's "Search By Keyword", the Web Admin's "Search Guide" and the We...
DESCRIPTION: When configuring a PVR-150 in the Beyond TV Setup Wizard, an error is displayed after selecting the Hauppauge "Silver" remote:
"Failed to initialize Infrared Remote Hardware"
The problem is that the PVR-150's remote control drivers, whi...
DESCRIPTION: Instructions for defining custom aspect ratios for use in Beyond TV 3.4 and later.
Beyond TV currently supports five aspect ratios (including "Auto"), but you can add as many as you like. These aspect ratios are accessible through the win...
DESCRIPTION:
Setting up a Digital Converter Box or a Digital Transport Adapter (DTA)
ARTICLE:
At this moment, Beyond TV does not fully support Digital Converter Boxes, but here is a temporary solution. Also, since the Digital Converter Boxes ar...
DESCRIPTION: The Beyond TV Setup Wizard crashes when setting up the
HD-PVR in 4.9.3.
ARTICLE:
If you are setting up an HD-PVR in Beyond TV 4.9.3, you will need to
do so in the Web Admin. This requires a snapstream.net account.
CREATING A SNAPSTRE...
DESCRIPTION: Setting up the HDHomeRun with Beyond TV 4.6.1 to 4.8.2
ARTICLE:
The requirements for tuning clear QAM:
* Beyond TV 4.6.1 to 4.8.2
* SnapStream.Net account (You have ran the Beyond TV setup wizard
previously to setup a SnapStrea...
DESCRIPTION:
The Beyond TV Setup Wizard crashes with an error related to MFC or your having issues with Digital tuners not being able to scan for channels or receive a signal.
ARTICLE:
If you are setting up Beyond TV and the Setup Wizard crashes...
DESCRIPTION: The Beyond TV Setup Wizard does not recognize that my IRBlaster (ActiSys IR-200L) is connected, or does not change the channel for a supported DirecTV set-top box.
Resident softwares or drivers for items that once used the serial port(s) o...
DESCRIPTION:
After selecting the input method, the Setup Wizard displays an error
that it cannot detect an Internet connection and / or that it cannot
connect to SnapStream.Net. The exact text of this error (in version
3.5 and later) is:
"The S...
DESCRIPTION: The user notes that changing channels in Live TV or skipping ahead / back in recording playback results in a severe volume increase. The user may also find that this volume increase can be rectified by adjusting the volume with Beyond TV's c...
DESCRIPTION: This document describes the major software components needed to play and record High Definition (HD / HDTV) video in Beyond TV 4.
These requirements are in addition to the standard requirements for Beyond TV.
If you have been directed t...
DESCRIPTION: After watching a show containing AC3 sound in Beyond TV (as off HDTV sources) through an S/PDIF output, all sound on the system, even windows "error" sound effects, no longer works.ARTICLE: This is known to happen due to a driver problem with...
DESCRIPTION: Beyond TV's 3-D Accelerated Display Mode is powered by
the Video Mixing Renderer 9 (VMR9) that ships with Microsoft's
DirectX. The efficiency with which the VMR9 can process video breaks
down when videos reach HD resolutions. Thus, playin...
DESCRIPTION:
Supported Operating Systems for Beyond TV
ARTICLE:
At this time, Beyond TV is designed to work on 32-bit Windows operating systems only. It is for this reason that we cannot fully support Beyond TV on any 64-bit OS. Please see the list b...
DESCRIPTION:
Suspend library updates in Beyond TV 4.6 to improve playback of recordings and/or Live TV.
ARTICLE:
While using Beyond TV 4.6, you may experience "stutters" or "jerks" or "choppy" effects. In order to correct this issue, please perform ...
DESCRIPTION: A user who switches from an analog input to a digital input notes that, upon switching back to an analog input, BTV cannot receive video from the analog input.
Note that this is only the case where a user is using an OTA HDTV antenna input...
DESCRIPTION: The user notices that during the "test" screen of the Setup Wizard, or when attempting Live TV or a recording in Beyond TV, the PC will reboot.
ARTICLE:
There are two known causes of this problem.
First, on systems using a VIA chipset (...
DESCRIPTION: Trial period expires immediately after (re)installation.ARTICLE: 1:Exit Beyond TV.
2: Set Registry Permissions Properly:
a)Click START --> RUN, and type REGEDIT.EXE and hit ENTER.
b)Expand (by clicking the "plus" sign in the box on the t...
DESCRIPTION: This article contains a list of the most common problems
encountered when using HDTV in Beyond TV 4, and their respective
solutions.
If none of these suggestions helps, or you are experiencing a problem
not described in this article, ple...
DESCRIPTION: Troubleshooting Video Issues.
ARTICLE:
Here are some helpful tips on resolving video issues with Beyond TV.
* IS YOUR VIDEO CARD COMPATIBLE WITH BEYOND TV?
If you are unsure, please check the system requirements page [1].
* AR...
DESCRIPTION: An issue has been identified by Dvico in setups with multiple Fusion5 USB HDTV cards. The user will experience a BSOD when attempting to install the drivers for the second device.ARTICLE: This issue has been solved in newer versions of the d...
DESCRIPTION: Use this article to determine whether a particular TV
tuner card is compatible, and supported for use, with Beyond TV. The
TV tuner cards noted in this document are fully compatible and
supported for use with Beyond TV, and drivers are pr...
DESCRIPTION: The user finds that while after a reboot, Beyond TV is capable of using the All-In-Wonder or nVidia capture device properly (e.g. Live TV and attended recordings function properly), Beyond TV is unable to capture from it after the computer ha...
DESCRIPTION: The terms "hardware encoder," "hardware encoding," or
"hardware encode" and "software encoder," "software encoding," or
"software encode" are used throughout many Knowledge Base articles.
This article will help you to better understand wh...
DESCRIPTION: Although Beyond TV has a "UPNP Server" option, the D-Link DSM-320/520 media device is unable to access it, or crashes when it attempts to.
ARTICLE: Beyond TV follows the Intel standard for the UPNP protocol, and the DSM-320/520 does not. Un...
DESCRIPTION:
Use this document to confirm that a particular TV tuner card is NOT compatible with Beyond TV.
NOTES: - If your card isn't listed on either the "compatible" or "unsupported" list
it simply means that we cannot offer official sup...
DESCRIPTION:
How to upgrade Beyond TV to a newer version.
ARTICLE:
Beyond TV is designed to be upgraded on top of the existing
installation. You may perform a data/settings backup as shown in this
Knowledge Base Article on backing up Beyond TV [1]....
DESCRIPTION:
Upgrading to Windows 7: Beyond TV Trial installed
ARTICLE:
The Windows 7 Upgrade Advisor will notify you that Beyond TV is not compatible with the Windows 7 upgrade. If you proceed with this installation, Beyond TV Trial will not w...
DESCRIPTION: User receives video but not audio on the "test" page of
the Setup Wizard. The most common cause of this problem is improper
audio device drivers, or an improper audio connection setup.
ARTICLE:
* FIRST, ensure that your sound devi...
DESCRIPTION: The user notices (most often in Beyond TV / Link 4.3) that playback on a secondary display (a second monitor, or television, connected to the Beyond TV machine) does not occur with the Overlay renderer selected. This always results in a blac...
DESCRIPTION: The user notes that playback when in the 3d-accelerated renderer is discolored, often pink, green, or in some cases almost without any coloration whatsoever, when using an nVidia graphics adapter.ARTICLE: This is a problem which occurs with c...
DESCRIPTION: A user of a 550 chipset-based tuner card (e.g. ATI Theater 550, Sapphire Theatrix 550) will discover that the video resolution cannot be adjusted. The video bitrate can be adjusted, however.
ARTICLE: This is a limitation of the card itself,...
DESCRIPTION: Beyond TV, like most other software applications, will sometime encounter an unexpected error and be unable to continue. When this happens, you will recieve a message on your screen saying that an "illegal operation" has occured. This is ca...
DESCRIPTION:
Some users of XMLTV notice that after changing their lineup from the "scanned lineup" provided by BTV to a newly imported XMLTV lineup, their video turns grey (or some other colors). This problem has been solved in large part by the creat...
DESCRIPTION: When trying to enter ViewScape mode, either no picture appears at all, or the error message "Could not find any compatible Direct3D devices" appears and prevents entry.
Its cause is one of the following:
1. You have logged into the com...
DESCRIPTION: The user notices that a Hauppauge WinTV PVR-USB2 cannot be used in conjunction with a Diamond XtremeTV PVR-600 on a single system. One or the other device will appear in the Device Manager (START BUTTON --> RUN --> DEVMGMT.MSC) with a "warni...
DESCRIPTION: If the DivX 6 codec is installed on a machine running Beyond TV 4, focus will be lost when starting playback of a DivX file in Beyond TV.
This will cause keyboard and remote control commands to fail because the Beyond TV 4 window is no lon...
DESCRIPTION: The user discovers that Beyond TV cannot play XviD files. Due to the fact that both DivX and XviD files both use the .AVI extension, the user may believe that the file (s)he is attempting to play is DivX, but is not.
This most often happe...
DESCRIPTION: A user running Zone Labs' ZoneAlarm (aka Zone Alarm) software notices that it begins occupying increasing amounts of memory while Beyond TV is running. This is sometimes accompanied by ZoneAlarm crashing.ARTICLE: Zone Labs has addressed this...
SnapStream Media, Inc.