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DESCRIPTION: After installing a codec to enable Beyond Media's player to play back a file format, crashes occur during playback.
This occurs because Beyond Media's player has not had the opportunity to properly load the codec.ARTICLE: Exit and restart ...
DESCRIPTION: User receives audio, but no video, in full-screen or windowed modes.
The cause of this may be one of three things:
1) Beyond TV and Beyond Media are designed to work with the newest drivers available for your video card. If you do not...
DESCRIPTION: Beyond Media (basic) stops responding to commands sent to it, but the computer is receiving them, as evidenced by the appearance of the action messages in the upper right corner of the screen.
This occurs because Beyond Media Basic is no ...
DESCRIPTION: The following article contains a description of the
files requested when submitting a request for technical support, as
well as guidelines to ensure that our Support Staff can process and
respond to your Assistance Request as promptly, th...
DESCRIPTION: A user may notice that after installing Beyond Media, it crashes on startup. Checking the LOG file, the user may find the message:Cannot declare a namespace and a type both named 'a.a.a'.This error occurs due to failure to install the .NET F...
DESCRIPTION: When playing a file through the Beyond Media player, video is not displayed but audio plays.
This typically occurs because the codec (encoder / decoder) necessary to play back the file is missing.ARTICLE: This can typically be fixed by ins...
DESCRIPTION: The user discovers that, with Beyond TV installed, either Beyond Media or Beyond Media Basic does not allow the user to select Beyond TV for a "TV" application. This usually happens after an upgrade due to a problem correcting a registry str...
DESCRIPTION: Use this article for steps to take if the Caller ID function in Beyond Media is not working properly.
Caller ID (CID) in Beyond Media requires the modem to possess two attributes:
- CID capability
- Telephone API (TAPI) 2.0
If Caller ...
DESCRIPTION: A user with PowerDVD 6 installed cannot play back
DVD's. This problem occurs because of a conflict between the version 6
decoder installed by PowerDVD, and the version 5 decoder installed by
Beyond Media.
ARTICLE: To fix this problem,...
DESCRIPTION: DVD Playback does not function in Beyond Media's TRIAL
version. This has a simple workaround involving editing an XML file
which will enable Beyond Media to try to use any appropriate decoder
present on your system. Note that this workaro...
DESCRIPTION: A user who purchased the retail version of Beyond Media may discover that DVD playback is mute despite the volume being turned up.
This will affect DVD's played from a DVD-ROM drive, or ripped DVD's played from the hard drive with either t...
DESCRIPTION: Photos that exceed 2048x2048 square, or ~4.2 megapixels, cause very large amounts of system RAM to be occupied in Beyond Media, resulting in poor loading / displaying performance.ARTICLE: This is due to a limitation of the DirectX display met...
DESCRIPTION: By default, Beyond Media will browse files in the Music, Photos, Videos, and File Directories in 'Grid' mode. This article explains how to change the default to 'List' mode when opening Beyond Media.
The following steps walk you through c...
DESCRIPTION: Beyond Media can be configured to search for media in specific directories during initial installation and configuration. This article describes the steps to take to configure additional media folders after installation.
The following exam...
DESCRIPTION: This article describes how to make Beyond Media read
the extended information, e.g. "Album," "Artist," or "Genre," to
enable browsing music files by those criteria. Adding a directory for
Beyond Media to acknowledge as containing music fi...
DESCRIPTION: Many Beyond Media PC's are controlled with a remote
control and / or on a television. In this setup, keyboard and mouse
control of a "two-foot" application is either not available or not
desirable. This article describes how to configure ...
DESCRIPTION: Instructions for creating a detailed 'Debug View' LOG
file to aid in the troubleshooting process.
ARTICLE: 1) Download Debug View From:
http://download.sysinternals.com/files/DebugView.zip
2) Shut down all non-essential Windows pr...
DESCRIPTION: There are many reasons you may need to know exactly what version of Beyond TV or Beyond Media you're using. For example, a particular incremental release may correct a bug you're experiencing. In order to determine if upgrading will resolve t...
DESCRIPTION: Use these instructions to map a "reload skin" option to a single key so that, during skin creation and correction, it will not be necessary to completely exit and restart Beyond Media in order to see the changes take effect.ARTICLE: First, ex...
DESCRIPTION: In many setups, users store their media on a specific
computer on their home LAN but wish to access it through Beyond Media
on another computer. This article describes how to map a network drive
so that it appears, to Windows and to Beyon...
DESCRIPTION: Instructions on enabling the "silver" Hauppauge remotes (34- and 45-button) or the ATI Remote Wonder, to control Beyond Media.
ARTICLE:
Please see the following forum thread for instructions for the "silver" Hauppauge remotes.
Please ...
DESCRIPTION: Follow these steps in order to enable Beyond Media to
automatically play an audio CD or DVD video when it is inserted into
the appropriate drive. NOTE: This feature cannot work in conjunction
with automatic Audio CD ripping with Windows M...
DESCRIPTION: Users with large collections of music files may discover that finding a specific file is difficult to do by browsing. For that reason, Beyond Media supports searching by text. This article describes how to use this feature.ARTICLE: 1) First...
DESCRIPTION: This article covers how to use a universal remote to control SnapStream Media products.
ARTICLE: In short, universal IR remotes with a "learning" function can be "taught" from any other IR remote, such as the Firefly Mini infrared PC remot...
DESCRIPTION: Instructions on how to play backed up DVD's using Beyond Media. This function is not fully implemented in the GUI yet and requires using a command line option on the executable.ARTICLE: To watch a backup of a DVD Movie from your HDD:
Beyo...
DESCRIPTION: In some cases, music files will not play in Beyond TV, but play in other media players.ARTICLE: First, please ensure that you are trying to play back a supported media type by checking the list of supported media here. Note that while Beyond...
DESCRIPTION: Does Beyond Media Support S/PDIF Output?ARTICLE: Currently, S/PDIF Output from Beyond Media is experimental. This simply means that it may not work correctly on every machine -- with any configuration. Feel free to try it out and see if it wo...
DESCRIPTION: A user may discover that setting different animated visualizations in Windows Media Player (WMP) affects the visualization available in the "Current Playlist" screen in Beyond Media. However, setting this option in WMP to "Album Art" will di...
DESCRIPTION:
Using Beyond Media in Windows Vista.
ARTICLE:
Beyond Media does not function properly in Windows Vista. During this process you will be required to enter your product key, if you do not have one, you will not be able to use Beyond Media...
DESCRIPTION: Beyond TV will display video well on a monitor or primary display, but either not at all, or very poorly, on a television or secondary display.ARTICLE: The display / video card that Beyond TV or Beyond Media appears on must be configured as t...
SnapStream Media, Inc.