DESCRIPTION: The ATI Remote Wonder or FireFly remote enters commands twice; pressing "5" will enter "55," et cetera.ARTICLE: Solution 1: For Beyond TV version 3.4.4 and previous: Exit BeyondTV. Open the following file in a text editor such as Notepad...

DESCRIPTION: In text entry sections of Beyond Media Basic, the number keys, which are labeled with letters of the alphabet (much like a telephone's keys), cannot be used to enter text. ARTICLE: FireFly does have the letters printed above the numerical bu...

DESCRIPTION: When the mouse pointer is hovering over DVD menu items, the remote control is unable to select different menu elements. With the mouse pointer on top of a control element, control is difficult.ARTICLE: Use "Mouse Mode" temporarily, to move...

DESCRIPTION: When using Windows Media Player, Beyond Music Basic, or Beyond Video Basic, fast forward and rewind functions do not work.ARTICLE: There is no solution to this problem; Windows Media Player is unable to fast-forward or rewind in certain media...

DESCRIPTION: The Firefly remote does not work or works sporadically when you have other X10 remote hardware and software installed. Due to compatibility issues, the Firefly remote does not work well with other remote control software and hardware insta...

DESCRIPTION: Steps for troubleshooting a non-functional Firefly remote control. ARTICLE: IF THE RECEIVER IS NOT DETECTED DURING SETUP: * The USB connection may not be plugged in securely. * The USB port may be malfunctioning. Check your Devic...

DESCRIPTION: When configuring the remote control in the Setup WIzard, an option for the FireFly remote is not present. ARTICLE: Version 3.4.4 of Beyond TV does not have an option for the FireFly remote as it was released several weeks prior to FireFly's ...

DESCRIPTION: Sometimes, software manufacturers will change the keyboard shortcuts used to access functions in their programs. This will cause older versions of Firefly profiles to cease working or to control the application improperly. In another ...

DESCRIPTION: Instructions on mapping FireFly buttons to external applications. Doing so will also change the appropriate media option in Beyond Media Basic's menu. Recommended for advanced users only.ARTICLE: Start Beyond Media Basic and go to SETTINGS ...

DESCRIPTION: When using a FireFly remote within range of more than one FireFly receivers, one remote control will affect both computers. This occurs because the FireFly remote by default transmits on "channel 9" and the FireFly receiver by default acce...

DESCRIPTION: If user attempts to test left and / or right directional buttons during the "Test Any Button" screen, the screen scrolls rather than testing as exepcted. This occurs because the left and right directional buttons control advancement and revi...

DESCRIPTION: How to install the Firefly remote on a computer that is running Windows Vista. ARTICLE: During the Firefly's installation process, you will receive multiple errors and not be able to finish the installation in Windows Vista. Please be a...

DESCRIPTION: A media program (TV / DVD / MUSIC / PHOTOS / VIDEO) does not appear in the configuration for Beyond Media.ARTICLE: The installation process currently only scans for supported programs. If the program in question is not on our list of support...

DESCRIPTION: The Firefly remote seems unresponsive, and / or does not function at sufficient range. The FireFly remote, as a radio frequency (RF) remote, is quite capable of exceeding distances of twenty feet, even through obstacles.ARTICLE: The leadin...

DESCRIPTION: The user may find that the FireFly remote's buttons do not work properly with MCE 2005; including the playback control buttons, e.g. PLAY, PAUSE, and STOP. The upgrade to Media Center Edition 2005 changed some aspects of the software, and...