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DESCRIPTION:
After making a change to a RAID-based storage array, users may receive the message "Disk Boot Failure" when attempting to boot to Windows.
ARTICLE:
This issue results from automatic boot selection on some motherboards.
NOTE: the...
DESCRIPTION:
Instructions for "locking" one of the Enterprise Server's tuners to a single channel. This procedure is intended
for users who want to use set-top boxes without tuning hardware such as serial cable or an IR blaster. Each
set-top box ...
DESCRIPTION:
After a Remote Desktop session on an Enterprise TV Server, the following error will appear, either in the Warnings area or in an alert e-mail:
Error Code: 34
Enterprise TV did not detect a sound card on this system. A sound card ...
DESCRIPTION:
This article contains instructions for allowing the Enterprise TV Server to use a UNC path as a video folder. This is useful
when using the server with network-attached storage or a storage area network, or when offloading clips to an ...
DESCRIPTION:
Description of advanced editing options available with VideoReDo, a third-party application.
ARTICLE:
VideoReDo provides options for editing video files that go beyond merely clipping. These options can be used to augment Enterp...
DESCRIPTION: Some cable companies have been converting analog cable
channels to digital cable channels. This results in losing the ability
to record these affected channels unless you use one of the cable
company's DTA's.
ARTICLE:
If you have an ...
DESCRIPTION: Information about using antivirus software with
Enterprise TV 5.
ARTICLE:
Antivirus software can be used with the SnapStream TV Server safely.
There are no known unresolvable conflicts between major antivirus
programs and Enterprise T...
DESCRIPTION:
In version 4.8.2 or later of Enterprise TV Link, the Burn to DVD option is not available, even though DVD burning is enabled.
ARTICLE:
This is a result of the implementation of DVD Burner detection in version 4.8.2. Enterprise TV L...
DESCRIPTION:
Describes how to change the settings for the playback bar and program information overlays that appear when starting video playback.
ARTICLE:
You can change the settings for the theater (playback) screen in the playback interface by editi...
DESCRIPTION: SnapStream Enterprise TV Link requires a fully DirectX-9 compatible graphics card to function properly. In some cases, a graphics card that does not support 3D acceleration will fail either on entering the SnapStream interface or on starting...
DESCRIPTION: Configuring Enterprise TV 4 to use your IR Blasting
Hardware.
ARTICLE: This article will explain how to configure Enterprise TV 4
to control your IR blasting hardware.
* Open the Enterprise TV Web Administration Page.
Right-click the...
DESCRIPTION: Configuring Enterprise TV 5 to use your IR Blasting
Hardware.
ARTICLE: This article will explain how to configure Enterprise TV 5
to control your IR blasting hardware.
* Open the Enterprise TV Web Administration Page.
Open Firefox an...
DESCRIPTION:
This article gives instructions for configuring Enterprise TV services to use login credentials in order to resolve problems
downloading guide data.
This procedure should only be used when guide downloads fail with 5% complete or...
DESCRIPTION:
If you need to connect two DTA's to a single RF port on a dual tuner card, you will run across issues with one DTA interfering with another. This article describes how to work around that with a Channel 4 Signal Combiner.
ARTICLE:
...
DESCRIPTION: This article gives instructions for using the
SnapStream.Net Custom Lineup Wizard to remap channels from existing
SnapStream.Net lineups. The purpose of the custom lineup wizard is to
create a lineup with program guide data for an internal...
DESCRIPTION:
Instructions for creating a detailed 'Debug View' LOG file to aid
in the troubleshooting process.
ARTICLE: 1) Download Debug View From:
http://download.sysinternals.com/files/DebugView.zip [1]
2) Shut down all non-essential Windo...
DESCRIPTION: Creating a set-top box profile for Enterprise TV 5.
ARTICLE: When configuring your Enterprise TV server to use IR
blasting, you will need to select an IR tuning profile so that
Enterprise TV can send the correct remote control commands ...
DESCRIPTION: Creating a set-top box profile for Enterprise TV 4.
ARTICLE: When configuring your Enterprise TV server to use IR
blasting, you will need to select an IR tuning profile so that
Enterprise TV can send the correct remote control commands ...
DESCRIPTION:
SnapStream Media's recommendations regarding defragmentation. These directions are suitable for expert administrators only.
ARTICLE:
Most SnapStream servers have storage disks configured in RAID 5. For these systems, SnapStream recommen...
DESCRIPTION:
DirecTV Channel Changing (Disclaimer: DirecTV may at their discretion turn this feature off at any time with no warning.)
ARTICLE:
In Enterprise TV 5.3+ you are now able to change channels on your DirecTV set top box via the network po...
DESCRIPTION: Enable SSL in IIS Express.
ARTICLE:
If you have recently upgraded from Enterprise TV 4 to Enterprise TV 5
and you are trying to enable SSL, please follow these instructions.
There will be several parts to this process, installing yo...
DESCRIPTION:
Enterprise TV Link 5.x's ViewScape disables Windows Aero desktop while running in Microsoft Windows Vista or Windows 7.
ARTICLE:
By default, Enterprise TV Link 5.x's ViewScape will disable the Windows Aero desktop feature. Once you exit...
DESCRIPTION:
How to enable SSL in the Enterprise TV 5 Web Admin.
ARTICLE:
First, please select the operating system that is running on your
SnapStream appliance.
Windows XP [1]
Windows Server 2008 [2]
Don't know? Please submit a tick...
Table of Contents
Why do I need a SSL Certificate?
Possible ways of getting a SSL Certificate:
Commercial signed SSL Certificate. (Recommended way)
IIS Self Signed SSL Certificate.
Install your SSL Certificate....
DESCRIPTION: Enterprise TV 4 Support
ARTICLE:
This page contains all the support documents and links for Enterprise
TV 4.x
*
Downloads for Enterprise TV 4 (not compatible with Beyond TV or
Enterprise TV 5)
* Enterprise TV 4.9.3 [1] (How...
DESCRIPTION:
In order to install Enterprise TV Client version 5.x, you will need to install some prerequisites first.
ARTICLE:
Please make sure you have installed the following items before running the Enterprise TV Link 5.x installer:
VC++ 2005...
DESCRIPTION:
A list of command-line options for Enterprise TV Link. Insert these options at the end of the "Target" field of the Link client shortcut's Properties menu.
ARTICLE:
The most useful command-line options are used to connect to a TV server...
DESCRIPTION: Many users find that the available storage on their
SnapStream server is not sufficient to meet their needs. This article
answers frequently asked questions about expanding storage beyond the
server's internal drives.
ARTICLE:
CAN I ...
DESCRIPTION:
When recordings that have been ShowSqueezed to H.264 are played back in third-party software, video does not appear, or appears garbled. Video plays back correctly in the Viewscape.
ARTICLE:
The SnapStream Viewscape interface sup...
DESCRIPTION:
How to change the background image when burning a DVD in Beyond TV or Enterprise TV.
ARTICLE:
The DVD background file is called ExampleSonicStyle.psd. It is located in the Program Files directory, and its specific location depends on th...
DESCRIPTION:
How to use the Enterprise TV web admin to download closed-captioning data from a recording made with the SnapStream TV server.
ARTICLE:
Note that it is possible to get closed captioning data in two different formats.
To download a ...
DESCRIPTION:
This article gives instructions for forcing Beyond TV Link or Enterprise TV Link to display a list of specific SnapStream Enterprise TV Servers when it starts up. This procedure can be useful for users with multiple servers, that do not sho...
DESCRIPTION:
How to download guide data from SnapStream.net to a zip file, then
upload it to a SnapStream server that does not have internet access.
ARTICLE:
Enterprise TV versions 5.4.2 and later include a process for loading
guide data to SnapSt...
DESCRIPTION:
By default, the SnapStream interface will disable any screensaver settings when playback begins. Users who wish to have their computer lock after a certain period of time even if video playback or Live TV are in progress should use these ins...
DESCRIPTION:
This article describes how your IR blasting hardware should be connected.
ARTICLE:
Connecting your IR Blasting Hardware.
Connect all of your USB-UIRT's to the server. A powered USB-Hub will be supplied if there are not enough po...
DESCRIPTION: This article gives some general information about the
steps that are necessary for the SnapStream Enterprise TV Server to
function properly on your network.
ARTICLE: We recommend a 1 Gb LAN connection for use with the
SnapStream server....
DESCRIPTION: Information about configuring SnapStream version 5 to
work correctly on your network
ARTICLE:
The SnapStream software uses the following ports for normal
operation.
REQUIRED PORTS
PORTS 80 AND/OR 443 The SnapStream Web Interfac...
DESCRIPTION: This article documents bug fixes and incremental
improvements to version 4.9.2 of Enterprise TV and Enterprise TV Link.
ARTICLE: Instructions for updating Enterprise TV [1]
Instructions for updating Enterprise TV Link [2]
Build
...
DESCRIPTION: When viewed in Internet Explorer 8, the Program Guide
does not display correctly. You may see a Windows dialog with the
message "Errors on this page might cause it to work incorrectly."
ARTICLE:
This problem results from Internet Expl...
DESCRIPTION: This article includes SnapStream's best practices for
LDAP integration.
ARTICLE: For integration with Active Directory:
* The server should be added to your domain.
* A username and password should be entered in the LDAP Integratio...
DESCRIPTION: Information about using antivirus software with the
SnapStream TV Server.
ARTICLE:
Antivirus software can be used with the SnapStream TV Server safely.
There are no known unresolvable conflicts between major antivirus
programs and Ent...
DESCRIPTION: This article gives instructions on configuring the
SnapStream Enterprise TV Server to work with direct video inputs.
These instructions will create a program guide with one channel for
each tuner on the Enterprise Server, with no guide dat...
DESCRIPTION: Users of the Enterprise TV Server who have more than one
TV source available, for example, both a DirecTV feed and an in-house
cable feed, may wish to set up the Enterprise Server to capture from
both sources. This article gives informatio...
DESCRIPTION: This article will direct you on how to setup IR Blasting
in Enterprise TV 4. For information on purchasing an IR blasting pack
for your Enterprise TV Server, please contact us via
enterprise@snapstream.com.
ARTICLE: How to Setup IR Blas...
DESCRIPTION: This article will direct you on how to setup IR Blasting
in Enterprise TV 5. For information on purchasing an IR blasting pack
for your Enterprise TV Server, please contact us via
enterprise@snapstream.com.
ARTICLE: How to Setup IR Blas...
DESCRIPTION:
ShowSqueeze jobs submitted with the WMV quality profiles Single-Channel ISDN or Dual-Channel ISDN fail.
ARTICLE:
This is a known issue with these particular quality profiles. It is under investigation. Until this issue is resolved...
DESCRIPTION: SnapStream Web Player fails to play
ARTICLE:
The first thing to check when your having issues with the SnapStream
Web Player is whether your using a compatible web browser.
Please make sure you are using one of the following web b...
DESCRIPTION:
SnapStream Web Player Requirements
ARTICLE:
System requirements for the SnapStream Web Player are as follows:
Windows computer [1]
Apple Macintosh computer [2]
-------------------------
WINDOWS COMPUTER
ANALOG TV:
...
DESCRIPTION:
How to backup your MS SQL 2008 database.
ARTICLE:
It is highly recommended that Enterprise TV 5 users periodically backup the MS SQL 2008 database. This database holds all of your Enterprise TV configuration settings, and recording...
DESCRIPTION: How to restore your MS SQL 2008 database from a previous
backup.
ARTICLE: Restoring your MS SQL 2008 database from a previous backup
will restore all of your Enterprise TV configuration settings, and
recording jobs.
NOTE: If you are u...
DESCRIPTION: System requirements for SnapStream Enterprise TV Link
client software.
ARTICLE:
ANALOG TV FROM CABLE OR SATELLITE:
* Microsoft Windows 7, Vista, XP Home, XP Professional 2000
* DirectX 9.0 or greater
* Processor: Pentium, ...
DESCRIPTION:
This article will explain how to use Enterprise TV 4 to test out all of your IR blasting hardware and configurations.
NOTE: This article assumes that there are no recording jobs running. If you have recording jobs running, you will need ...
DESCRIPTION:
This article will explain how to use Enterprise TV 5 to test out all of your IR blasting hardware and configurations.
NOTE: This article assumes that there are no recording jobs running. If you have recording jobs running, you will need ...
DESCRIPTION: Instructions for upgrading software on a SnapStream
Enterprise server to version 4.9.3 of Enterprise TV. Please note that
upgrades will need to be performed on any computers using the
Enterprise TV Link client as well as on the server. See...
DESCRIPTION: Instructions for upgrading SnapStream Enterprise TV Link
software to the latest build of version 4.9.3. See Upgrading to
version 4.9.3 of Enterprise TV [1] for instructions on upgrading the
SnapStream Enterprise Server.
If you experience...
DESCRIPTION:
How to give each of your USB-UIRT's a different Name.
ARTICLE:
USB-UIRT's all have a default name of USB-UIRT. In order for our software to be able to tell each USB-UIRT apart, you will need to give each one a unique name (USB-UIRT...
DESCRIPTION:
This article describes the status of SnapStream support for the use of Apple Macintosh PCs as clients of the SnapStream TV Server.
ARTICLE:
SnapStream does not officially support the use of Mac PCs with our server products,. There is no ...
DESCRIPTION:
When using the HTTPS version of the web admin, users may see a Security Certificate Error warning before login. This is a side effect of the implementation of SSL security in the web admin, because web browsers using SSL will look for a secu...
SnapStream Media, Inc.