Network configuration in Enterprise TV 5 & 6
Posted by Daniel Mee on 11 August 2011 04:35 PM


Information about configuring SnapStream versions 5 & 6 to work correctly on your network


The SnapStream software uses the following ports for normal operation.

Required Ports

Ports 80 and/or 443 The SnapStream Web Interface can be hosted as non-ssl (80) and/or ssl (443).  The system administrator can choose to disable port 80 through the IIS Administration Tool on the SnapStream Server.

Ports 9090-9093 Used for communication between SnapStream Cluster Nodes.

Port 9190 Used for programs written around the SnapStream API such as the Link Client Software, the Windows/Mac Web Players, and the DVD Burn Plugin.

Port 9999  Used for file access communication on both nodes and clients.

All of these ports are TCP.


Cloud Sharing

In order for Cloud Sharing to work, the server will need to be able to send data via HTTPS to the IPs listed under "US East (Northern Virginia)" in the URL below.



Guide Data

In order for the server to download program guide data, it must have access to port 443 on the following websites:

  • snapstream.net (
  • wsdl.snapstream.net (
  • partners.snapstream.net (
  • snapstream.com (

Please note that these IP addresses are subject to change without notice. For this reason, we strongly recommend whitelisting the DNS name rather than the IP address.


Domain and DNS

Some software features, including LDAP integration and the use of a UNC path as a video folder, require your SnapStream to be added to the domain. 

We recommend creating a DNS entry for your SnapStream that is available to clients. This step improves playback performance.


Support Remote Access

Support uses LogMeIn Resuce to access your SnapStream, it is suggested to allow the LogMeIn URLs to ensure that a connection to all components of LogMeIn is permissible. The client-to-host connection uses peer-to-peer connections, encrypted within a 256-bit AES tunnel. The services themselves communicate using port 443 (HTTPS/SSL), so no additional ports need to be opened within a firewall.

Recommended URLs






Please note that this also includes sub-domains for these domains, so it is advisable to use wildcard rules wherever possible when you whitelist or block any LogMeIn service on your network. Looking for IP ranges? LogMeIn's IP ranges change regularly. For best results, please whitelist the URLs shown above.

LMI Relay addresses

ASH - relay01-01.logmein.com []

LA - relay02-01.logmein.com []

USIL - relay04-01.logmein.com []

UK - relay03-01.logmein.com []

SnapStream Media, Inc.