 | Beyond TV Support Ticket Submission Information | |
 | DESCRIPTION: The following article contains a description of the files requested when submitting a request for technical support, as well as guidelines to ensure that our Support Staff can process and respond to your Assistance Req |
|
|
| Tuner devices supported for use with Beyond TV | |
| DESCRIPTION: Use this article to determine whether a particular TV tuner card is compatible, and supported for use, with Beyond TV. The TV tuner cards noted in this document are fully compatible and supported for use with Beyond T |
|
|
| Recordings recompressed (transcoded) to WMV play back poorly on PocketPC's, and / or have improper resolution after BeyondTV upgrade | |
| DESCRIPTION: After upgrading to BeyondTV, recordings recompressed to the Windows Media format have improper resolution. This will result in poor playback on PocketPC machines.ARTICLE: BeyondTV has a new set |
|
|
| How to connect to Beyond TV's Web Interface on LAN or WAN | |
| DESCRIPTION: Instructions on connecting to Beyond TV's Web Admin interface in order to manage settings, schedule recordings, stream WMV recordings, et Al.ARTICLE: Connect to the Beyond TV PC's Web Admin via |
|
|
| After Beyond TV is shut down, changes made to `Video Folders` are lost | |
| DESCRIPTION: In some cases, users may discover that the changes they've made to their "Video Folders" are undone after restarting Beyond TV, often after a reboot.ARTICLE: Make sure the Video |
|
|
| Install process rejects Product Key with `Invalid Key entered!` message | |
| DESCRIPTION: Beyond TV refuses the Product Key entered by the user, displaying the message:
"Invalid Key entered!"ARTICLE: Following are the three most common causes of this error message: |
|
|
| Troubleshooting HDTV problems in Beyond TV 4 | |
| DESCRIPTION:
This article contains a list of the most common problems encountered when using HDTV in Beyond TV 4, and their respective solutions.
If none of these suggestions helps, or you are experiencing a problem not describ |
|
|
| How to configure your firewall or router to allow access to Beyond TV's remote features | |
| DESCRIPTION:
Refer to this article for a list of ports, protocols, and executables using those ports. Firewalls and / or routers will need to be configured to allow Beyond TV's executables to use these ports (and protocols, where applica |
|
|
| Audio and video become progressively more out of sync while watching a recording and live TV | |
| DESCRIPTION: Audio and video became progressively more out of sync while watching either live TV or recordings using MPEG-2, the default file format.
This most often occurs because the machine running Beyond TV does not have eno |
|
|
| Recording 'quality profiles' do not change or work properly, forcing different settings and resulting in inappropriate file sizes | |
| DESCRIPTION: Hardware encoding tuner devices such as the Hauppauge WinTV USB 2.0, PVR-250, or PVR-350, and the Adaptec VideOh!, will not capture at a specified quality profil |
|
|
| Live TV freezes on tune to invalid channel, OR when using SBLive, Live TV audio crackles and pops and / or channel does not change | |
| DESCRIPTION: The solution in this article solves three different problems:
1) When using a USB tuner device, Live TV freezes if the user tunes to an invalid channel.
2) When using a SoundBlaster Live, the audio of Live TV cra |
|
|
| ZoneAlarm consumes increasing amounts of memory and usually crashes while Beyond TV is running | |
| DESCRIPTION: A user running Zone Labs' ZoneAlarm (aka Zone Alarm) software notices that it begins occupying increasing amounts of memory while Beyond TV is running. This is sometimes accompanied by ZoneAlarm crashing.AR |
|
|
| Video resolution cannot be adjusted when using 550 chipset-based tuner card | |
| DESCRIPTION: A user of a 550 chipset-based tuner card (e.g. ATI Theater 550, Sapphire Theatrix 550) will discover that the video resolution cannot be adjusted. The video bitrate can be adjusted, however.
ARTICLE: |
|
|
| Trying to install multiple Fusion5 USB HDTV cards for use with Beyond TV 4 causes `blue screen of death` (BSOD) | |
| DESCRIPTION: An issue has been identified by Dvico in setups with multiple Fusion5 USB HDTV cards. The user will experience a BSOD when attempting to install the drivers for the second device.ARTICLE: This |
|
|
| Audio in recordings or Live TV stops after a few seconds or minutes | |
| DESCRIPTION: Live TV, or recordings made with Beyond TV, have audio for several seconds or minutes, but eventually go silent.ARTICLE: Norton Antivirus often causes this problem when it has "MSN Messenger sca |
|
|
| How to change the `skew` setting to correct audio / video synchronization problems | |
| DESCRIPTION: Audio is consistently out of sync with the video in recordings.
Note:The skew setting does not apply to hardware-encoding tuners |
|
|
| How to add BeyondTV to your Startup sequence in Windows | |
| DESCRIPTION: Instructions for adding Beyond TV to your Windows StartUp folder, if not done during installation. This will ensure that Beyond TV starts when Windows starts.ARTICLE: Simply add a shortcut to t |
|
|
| Audio sounds 'slow motion' after showsqueeze | |
| DESCRIPTION: A recording (regardless of format) plays back fine until Showsqueezed to WMV. The Showsqueezed file plays back with the audio in slow motion.ARTICLE: This occurs because the "resize on showsque |
|
|
| PVR-150's infrared transmitter (IR Blaster) does not function when used in multiple tuner setup with PVR-250 | |
| DESCRIPTION: When using the PVR-150 and PVR-250 in a multiple tuner setup, the user may discover that the infrared transmitter (IR Blaster) on the PVR-150 does not function.ARTICLE: The drivers for the PVR-1 |
|
|
| Software Requirements For High Definition (HD / HDTV) Video Recording and Playback | |
| DESCRIPTION: This document describes the major software components needed to play and record High Definition (HD / HDTV) video in Beyond TV 4.
These requirements are in addition to the standard requirements for Beyond TV.
If |
|
|
| Sound does not work at all after watching HD show in S/PDIF in Beyond TV | |
| DESCRIPTION: After watching a show containing AC3 sound in Beyond TV (as off HDTV sources) through an S/PDIF output, all sound on the system, even windows "error" sound effects, no longer works.ARTICLE: This |
|
|
| How to retrieve product keys or order IDs | |
| DESCRIPTION: Instructions on how to retrieve a lost Product Key, or to re-download SnapStream products.ARTICLE: To retrieve Product Keys, use the form at:
http://www.snapstream.net/SSYahooStore/Retriev |
|
|
| Hibernation and other power-saving computer modes and Beyond TV | |
| DESCRIPTION: This article addresses the issues with power-saving modes and Beyond TV 3 and later.ARTICLE: Some power-saving modes must be disabled when using Beyond TV. Hibernation, Standby, and often scree |
|
|
| Cannot pause Live TV (ATI All-In-Wonder or nVidia Personal Cinema) / Transparent Program Guide not transparent any more (any card) | |
| DESCRIPTION: The user discovers that the transparent Program Guide feature is no longer transparent in Beyond TV 3.4.4 and later. On ATI All-In-Wonder cards, this will also disable timeshifting.ARTICLE: Thi |
|
|
| Beyond TV occupies high amounts of CPU usage when not recording | |
| DESCRIPTION: The user may notice that even though Beyond TV is neither creating nor playing a recording, it still occupies more than an idling program's share of CPU resources. Shutting down Beyond TV makes the CPU usage drop acco |
|
|
| Cannot get audio or video in Beyond TV when Media Center Edition (MCE) 2005 or newer is also configured to use tuner device | |
| DESCRIPTION: Starting with Microsoft Windows XP Media Center Edition (MCE) 2005, a process (ehrec.exe) runs at all times, monopolizing the tuner device on the system. This will prevent any program other than MCE, including Beyond |
|
|
| Understanding `hardware encoder / encoding` vs. `software encoder / encoding` | |
| DESCRIPTION: The terms "hardware encoder," "hardware encoding," or "hardware encode" and "software encoder," "software encoding," or "software encode" are used throughout many Knowledge Base articles. This article will help you to |
|
|
| DivX recordings in Beyond TV 4, on software encode setups, are choppy and/or sluggish on playback | |
| DESCRIPTION: A user with a software encode setup who is recording to the DivX format may discover that the DivX recordings play back sluggish and / or choppy / stuttery.ARTI |
|
|
| Recording File Formats: MPEG2 vs. Windows Media vs. DivX | |
| DESCRIPTION: Beyond TV supports the MPEG2, (.mpg) Windows Media (.wmv), and DivX (.avi) file formats for recording*.
There are benefits and drawbacks in each format. You should choose the format best for your system by decidi |
|
|
| Setup Wizard does not recognize IRBlaster or does not change channels with serial cable tuning option | |
| DESCRIPTION: The Beyond TV Setup Wizard does not recognize that my IRBlaster (ActiSys IR-200L) is connected, or does not change the channel for a supported DirecTV set-top box.
Resident softwares or drivers for items that once u |
|
|
| 'Generic application error ... The D3D application will now exit' error occurs when accessing the ViewScape in Beyond TV | |
| DESCRIPTION: "Generic application error. Enable debug output for detialed information. The D3D application will now exit." appears when user attempts to enter full-screen or windowed modes (ViewScape) in Beyond TV when using nVidia |
|
|
| How to create custom post-processing steps to execute command-line operations on recordings | |
| DESCRIPTION: This article contains instructions on manually specifying command line operations that will be performed on recordings after their completion, adhering optionally to the "Constraints" rule as specified in WEB ADMIN --> |
|
|
| Audio / Video sync lost when playing MPEG-2 recordings from Beyond TV in Hauppauge Media MVP | |
| DESCRIPTION: When playing an MPEG-2 recording from Beyond TV in the Hauppauge Media MVP, the user may notice loss of audio / video synchronization after skipping (or fast forward / rewinding) to different time locations in the reco |
|
|
| How to make Windows Server 2003 work with SnapStream Media products | |
| DESCRIPTION: Windows Server 2003 is intended for server application only and should not be used as a multipurpose personal computer. However, a user can take steps to restore the DirectX functionality that has been stripped from t |
|
|
| Playback volume of HDTV / digital content in Beyond TV 4 through non-s/pdif output is too loud relative to non-HDTV / digital playback | |
| DESCRIPTION: A user employing a non-s/pdif multiple-channel output (for example by using the Line-In, Microphone, and Line-Out plugs) for HDTV / digital playback notices that the volume of playback is too loud compared to analog re |
|
|
| What to do when Beyond TV crashes / performs an 'illegal operation and needs to close.' | |
| DESCRIPTION: Beyond TV, like most other software applications, will sometime encounter an unexpected error and be unable to continue. When this happens, you will recieve a message on your screen saying that an "illegal operation" |
|
|
| Can't access the Beyond TV Web Admin / Advanced Settings | |
|
DESCRIPTION:
Attempting to connect to the Web Admin results in a long pause which eventually produces an error message: Server error in `/` application or Server error in 'localhost' application or redirects you to a "se |
|
|
| MPEG-2 playback quality in Beyond TV poor on EPIA machines | |
| DESCRIPTION: Playback of recordings on EPIA machines is poor in quality. Playback through other players may be acceptable.ARTICLE: This problem occurs using the default MPEG-2 decoder built in to Beyond TV. |
|
|
| Multiple Tuner limitations of the Hauppauge WinTV PVR-500 /PVR-500 MCE and PVR-150 | |
| DESCRIPTION:
Although the Hauppauge WinTV PVR-500 / 500 MCE has two tuner devices on it, because of the limited number of connections available on the rear of the device, some configurations (e.g. two S-Video inputs) cannot be achi |
|
|
| PVR-150 or PVR-500 recordings appear `zoomed in` or `stretched` when recording at non- 720x480 resolution | |
| DESCRIPTION: PVR-150 or PVR-500 recordings, when viewed, appear to be "zoomed in" on a corner, or "stretched," so that the recording is missing a large chunk of the picture throughout.
This happens under certain circumstances, |
|
|
| Beyond TV cannot add root directory (e.g. C:\) as Video Folder; stays at `Pending` | |
| DESCRIPTION: When adding a new video folder to BTV via Web Admin, the folder stays in the "Pending Folder Additions" list, and does not change from that status.
ARTICLE: This problem occurs when a user adds |
|
|
| Switching from analog, to digital, to analog tuners in Fusion HDTV products causes loss of video on analog tuner | |
| DESCRIPTION: A user who switches from an analog input to a digital input notes that, upon switching back to an analog input, BTV cannot receive video from the analog input.
Note that this is only the case where a user is using a |
|
|
| Windowed or Fullscreen ViewScape interface displays incorrectly or give `Could not find any Direct3D devices` error | |
| DESCRIPTION: When trying to enter ViewScape mode, either no picture appears at all, or the error message "Could not find any compatible Direct3D devices" appears and prevents entry.
Its cause is one of the following:
1. You |
|
|
| MPEG-2 recordings do not play outside of Beyond TV; may play audio but not video or display 'codec' error | |
| DESCRIPTION: MPEG-2 recordings created by Beyond TV do not play in Windows Media Player (or other players) on local or remote machines.
If you cannot play back the video in other players on the Beyond TV machine, it is usually b |
|
|
| Brightness settings on desktop do not return to normal after exiting Beyond TV's `full-screen` or `windowed` interface on ATI graphics devices | |
| DESCRIPTION: Using the manufacturer's graphics settings, if a user adjusts the brightness / gamma of the desktop, and enters and exits Beyond TV's "full-screen" or "windowed" interface, the graphical settings of the desktop do not |
|
|
| Web Admin menu selection not available in Beyond TV 3.5 or later | |
| DESCRIPTION: The user can no longer find the Web Admin option in the system tray icon menu.ARTICLE: The Web Admin still exists at the same Web address it did previously. Open the following web page in Inter |
|
|
| Universal Plug 'n Play (UPNP) in Beyond TV does not work with D-Link DSM-320 or DSM-520 media device | |
| DESCRIPTION: Although Beyond TV has a "UPNP Server" option, the D-Link DSM-320/520 media device is unable to access it, or crashes when it attempts to.
ARTICLE: Beyond TV follows the Intel standard for the |
|
|
| How to delete and re-create a tuner input in Beyond TV | |
| DESCRIPTION:
This article contains instructions on deleting and recreating a "video source" in Beyond TV 3.5 and above, which is necessary when tuner hardware or drivers change.
ARTICLE:
Exi |
|
|
| OTA HDTV Program Guide listings not available for Canadian users | |
| DESCRIPTION: A Canadian user setting up HDTV for Beyond TV discovers that HDTV listings are not available.ARTICLE: At present, our current guide data provider does not offer Canadian OTA HDTV program guide d |
|
|
| How to run Beyond TV as a Service | |
| DESCRIPTION: There is no native support for running Beyond TV as a service.
This functionality was not implemented in Beyond TV because certain tuner devices, such as those in the ATI All-In-Wonder series, cannot record when Bey |
|
|
| Audio is constantly a few seconds ahead of video in Live TV mode | |
| DESCRIPTION: The audio is ahead of, or is heard before, appropriate judging by the video in Live TV mode.
This generally occurs because the incorrect sound card output is being used.ARTICLE: First, ensure |
|
|
| Audio but no video in Setup Wizard | |
| DESCRIPTION: User receives audio but not video on the "test" page of the Setup Wizard.
ARTICLE:
Starting with Beyond TV 3.5, the Setup Wizard uses the overlay to display video on this page, and in c |
|
|
| Frequently Asked Questions about Multiple Tuner Support in Beyond TV | |
| DESCRIPTION: Beyond TV now supports multiple hardware encode tuners, giving the ability to record multiple shows at the same time or to record one (or more) shows while watching another.
This article encompasses the most freq |
|
|
| Unattended recordings fail using capture device integrated with graphics device, e.g. ATI All-In-Wonder | |
| DESCRIPTION: The user finds that while after a reboot, Beyond TV is capable of using the All-In-Wonder or nVidia capture device properly (e.g. Live TV and attended recordings function properly), Beyond TV is unable to capture from |
|
|
| How to change the SnapStream.Net lineup associated with a video source | |
| DESCRIPTION:
This article describes how to associate a video source with a particular lineup. These steps are necessary if the user moves and now uses another lineup, or if the user did not define a snapstream.net lineup du |
|
|
| Installation of Beyond TV fails with `Your system is not setup to allow registration of Beyond TV libraries` error | |
| DESCRIPTION:
A user attempting to install Beyond TV may encounter the following error that precludes the completion of installation:
"Your system is not setup to allow registration of Beyond TV libraries, please contac |
|
|
| Crackling, clicking or popping sounds occur while watching Live TV using a SoundBlaster Live! Sound Card | |
| DESCRIPTION: User hears crackling, clicking, or popping sounds while watching live TV using a SoundBlaster Live! sound card. This audio problem may also be apparent while watching recordings.
This is a known issue with SoundBlas |
|
|
| How to record from different tuner inputs | |
| DESCRIPTION: This document describes the steps involved in configuring Beyond TV to record from an additional Coaxial / S-Video / Composite input on your tuner device. Please note that adding both a composite and an s-video input |
|
|
| Setup Wizard fails to detect an Internet connection, and cannot connect to SnapStream.Net | |
| DESCRIPTION:
After selecting the input method, the Setup Wizard displays an error that it cannot detect an Internet connection and / or that it cannot connect to SnapStream.Net. The exact text of this error (in version 3.5 |
|
|
| Connecting to Web Admin results in error message | |
| DESCRIPTION: Attempting to connect to the Web Admin interface in version 3.5 or later results in a long pause, of up to a few minutes, which eventually produces an error message akin to:
Server error in `/` application.
or
|
|
|
| Video playback discolored (often pink, green, or in black-and-white) in 3d-accelerated mode | |
| DESCRIPTION: The user notes that playback when in the 3d-accelerated renderer is discolored, often pink, green, or in some cases almost without any coloration whatsoever, when using an nVidia graphics adapter.ARTICLE: |
|
|
| "Cannot CreateFile Device" error occurs, or recording fails, when using multiple Plextor PX-TV402U / PXM402U units in multiple tuner configuration | |
| DESCRIPTION: With two or more Plextor PX-TV402U or PXM402U units configured in a single Beyond TV system, the user will not be able to record from the second unit.
The user may notice a pop-up error appear, containing th |
|
|
| Stuttering / `jerky` / `choppy` playback of HD content in BTV when using 3d-accelerated renderer | |
| DESCRIPTION: Beyond TV's 3-D Accelerated Display Mode is powered by the Video Mixing Renderer 9 (VMR9) that ships with Microsoft's DirectX. The efficiency with which the VMR9 can process video breaks down when videos reach HD reso |
|
|
| Unsupported TV Tuner Devices | |
| DESCRIPTION:
Use this document to confirm that a particular TV tuner card is NOT compatible with Beyond TV.
NOTES: - If your card isn't listed on either the "compatible" or "unsupported |
|
|
| How to override recording defaults using the Web Admin interface | |
| DESCRIPTION: How to use the Web Admin interface to change the attributes of a recording job, e.g. in order to modify the quality of the recording, what Video Folder it is placed in, and ShowSqueeze and SmartSkip settings. |
|
|
| Video but no audio in Setup Wizard | |
| DESCRIPTION: User receives video but not audio on the "test" page of the Setup Wizard.
The most common cause of this problem is improper audio device drivers, or an improper audio connection setup.ARTICLE: |
|
|
| How to specify the number of days that must elapse before a show is RE-recorded | |
| DESCRIPTION: Beyond TV version 3.5 and later will automatically avoid recording shows that have already been recorded. This will eliminate duplicate recordings for a period of time specifiable by the user.
Once a recording of a |
|
|
| No audio, or poorly tuned video image, occurs on some channels | |
| DESCRIPTION:
The user finds that Beyond TV does not receive audio, or receives a poor signal, on some cable channels in a basic cable setup. However, proper reception can be achieved in a different tuner program by adjusting, or "fine tu |
|
|
| Errors and problems occur with Beyond TV on systems with V-Com System Suite installed | |
| DESCRIPTION: The user receives the "Beyond TV Failed to Open Port 8130..." and "Beyond TV detected the BTVNetworkService was not running..." error messages from Beyond TV on a system where V-Com's System Suite is installed. In add |
|
|
| Incompatible video graphics cards | |
| DESCRIPTION:
Some video cards are incompatible with Beyond TV's ViewScape interface (which uses 3d acceleration) and/or video playback (which uses either the overlay, or 3d acceleration). Beyond TV requires fully DirectX-9 comp |
|
|
| Setting custom aspect ratios and cropping in Beyond TV 3.4+ and 4.x and later | |
| DESCRIPTION: Instructions for defining custom aspect ratios for use in Beyond TV 3.4 and later.
Beyond TV currently supports five aspect ratios (including "Auto"), but you can add as many as you like. These aspect ratios are ac |
|
|
| Neither video nor audio in Setup Wizard | |
| DESCRIPTION: User receives neither audio nor video on the "test" page of the Setup Wizard.
This is most often accompanied by a message that Beyond TV "failed to start the recording / viewing engine".ARTICLE: |
|
|
| Error message ending in `The data is invalid` occurs when attempting to install drivers for Hauppauge tuner devices | |
| DESCRIPTION: When attempting to install drivers for Hauppauge devices on Windows XP or 2000, the user receives the error messages: "Cannot install this hardware" and "An error occurred during the installation of the device. The dat |
|
|
| Skipping ahead in a recording or changing channels in Live TV results in undesired, dramatic volume increase | |
| DESCRIPTION: The user notes that changing channels in Live TV or skipping ahead / back in recording playback results in a severe volume increase. The user may also find that this volume increase can be rectified by adjusting the v |
|
|
| With DivX 6 installed, playback of DivX file causes Beyond TV to lose focus and control | |
| DESCRIPTION: If the DivX 6 codec is installed on a machine running Beyond TV 4, focus will be lost when starting playback of a DivX file in Beyond TV.
This will cause keyboard and remote control commands to fail because the Beyo |
|
|
| Audio `echoes` or `repeats` in Live TV mode, or no audio in Live TV, but audio in recordings | |
| DESCRIPTION: Audio (e.g. voices, sound effects) will be heard twice in Live TV mode, creating an "echo" effect delayed by a few seconds.
This occurs because the audio "playback" for the audio input used by Beyond TV is function |
|
|
| No video or audio in Setup Wizard 'test' section or in recordings with ATI All-In-Wonder devices | |
| DESCRIPTION: The user receives neither audio nor video in the Setup Wizard, or in Beyond TV, when using an ATI All-In-Wonder device.
ARTICLE: This most commonly occurs after a Catalyst driver update. First, |
|
|
| How to improve the performance of your PC through basic maintenance steps | |
| DESCRIPTION: Performing maintenance will increase the performance of the computer, and thus Beyond TV. The following three basic PC maintenance steps are highly recommended.ARTICLE:
|
|
|
| A single show is recorded as multiple video files | |
| DESCRIPTION:
The user notices that Beyond TV is making different files for a single recording. Most if not all will be playable, and will contain a fragment of the show.
This is a hardware issue and has one of two c |
|
|
| Selecting Hauppauge Silver remote in Setup Wizard, for PVR-150 setup, results in error message | |
| DESCRIPTION: When configuring a PVR-150 in the Beyond TV Setup Wizard, an error is displayed after selecting the Hauppauge "Silver" remote:
"Failed to initialize Infrared Remote Hardware"
The problem is that the PVR-150's rem |
|
|
| Cannot Edit Channel Descriptions | |
| DESCRIPTION: When attempting to change the description of available channels available via the Web Admin interface, the information in the relevant fields is greyed-out.ARTICLE: This is by design for SnapStr |
|
|
| Install of .NET framework required for Beyond TV causes Windows to prompt for login on startup or return from 'screensaver' | |
| DESCRIPTION: After installing the .NET framework required for Beyond TV, Windows:
1) now asks the user for a login whereas before it did not.
- and / or -
2) will ask the user for login after a "screen-saver" is cancelled. |
|
|
| How to improve the quality of recordings and of Live TV | |
| DESCRIPTION: The quality of recordings made with Beyond TV and that of Live TV therein is not as expected. Usually Beyond TV's recordings are compared to that of ATI's MMC or other recording programs.
Proprietary recording softw |
|
|
| How to install and configure the Hauppauge WinTV PVR-150 | |
| DESCRIPTION: Instructions on how to install the drivers for the Hauppauge WinTV PVR-150, including how to configure the PVR-150's supported IR blaster device for use in Beyond TV.ARTICLE: Please refer to htt |
|
|
| How to override recording defaults using the ViewScape interface | |
| DESCRIPTION: How to use the ViewScape interface to change the attributes of a recording job, e.g. in order to modify the quality of the recording, what Video Folder it is placed in, and ShowSqueeze and SmartSkip settings.
|
|
|
| `ActiveMovie` windows pop up when a Beyond TV recording starts or finishes, or on PC's running Beyond TV Link | |
| DESCRIPTION: The user notices that, on Beyond TV machines, a window labeled "ActiveMovie" will appear on machines running Beyond TV when a recording begins or finishes.
In some cases, this window plays the recording Beyond TV is |
|
|
| Audio without video during playback in Beyond TV's Viewscape or in Beyond Media | |
| DESCRIPTION: User receives audio, but no video, in full-screen or windowed modes.
The cause of this may be one of three things:
1) Beyond TV and Beyond Media are designed to work with the newest drivers available for your vi |
|
|
| How to create a screenshot of a window without using third-party software | |
| DESCRIPTION: Instructions on creating a screenshot using the utilities and abilities of Windows 2000 / XP.ARTICLE:
Make sure that the window you wish to create a screenshot of is |
|
|
| `Stuttery` or `jerky` playback of recordings and/or Live TV | |
| DESCRIPTION:
Playback of recordings or Live TV "stutters" or "jerks" or is "choppy"; it halts every so often, freezing the picture. The audio may continue unaffected while this is occurring.
Several different things can cause |
|
|
| How to install and configure the Hauppauge WinTV PVR-500MCE | |
| DESCRIPTION: Instructions on installing the drivers for the Hauppauge WinTV PVR-500MCE (OEM PVR-500).ARTICLE: Please refer to http://www.snapstream.com/Download/hardware/pvr-500mce-installation.asp for the s |
|
|
| How to modify the attributes (location, size) of the timeshifting buffer | |
| DESCRIPTION: Instructions on how to modify the attributes of the timeshifting buffer, the file used to enable pausing and rewinding Live TV.
Note: The "location" setting is no longer necessary in Beyond TV versio |
|
|
| Of simultaneous recordings on PVR-150 or PVR-500 , only one will have audio | |
| DESCRIPTION: A user finds that when recording two shows at the same time, only one will have audio.
This problem also sometimes manifests itself when one recording is in process (as in an hour-long recording beginning at 3PM and |
|
|
| How to disable security in Beyond TV in case of lost Web Admin login information | |
| DESCRIPTION: If you have lost the password tied to the "admin" user, you can turn off securtiy from the local computer to allow you to access Beyond TV again.ARTICLE: IN VERSION 3.4.X AND PREVIOU |
|
|
| Beyond TV rejects Product Key upon installation or gives 'Failed to register' message | |
| DESCRIPTION: After installing BeyondTV, an error message appears telling the user that the Product Key is invalid.ARTICLE: 1:Exit Beyond TV.
2: |
|
|
| Cutting / Deleting commercials from recordings | |
| DESCRIPTION: Many customers have asked how to get Beyond TV to remove the commercial intervals, identified by the SmartSkip function, from a recording.
For legal reasons, our software does not remove the commercials from the rec |
|
|
| HDTV (and ATSC standard) support in Beyond TV | |
| DESCRIPTION: This article contains information on the status of support for High-definition television tuner devices in Beyond TV (also known as "HD television" or "HDTV"), which is broadcast in the Advanced Television Systems Comm |
|
|
| Audio tab not available in nVidia decoder settings when Beyond TV is using it | |
| DESCRIPTION: When Beyond TV is using the nVidia MPEG-2 decoder, the user is unable to access the "Audio" tab of the nVidia decoder. This problem is due to nVidia renaming the decoder and is fixed with a simple text file edit. |
|
|
| XviD files do not play in Beyond TV 4 | |
| DESCRIPTION: The user discovers that Beyond TV cannot play XviD files. Due to the fact that both DivX and XviD files both use the .AVI extension, the user may believe that the file (s)he is attempting to play is DivX, but is not.
|
|
|
| Audio or video corruption occurs on channel change | |
| DESCRIPTION: Some tuner cards require a special setting to properly record or watch Live TV after a channel change. This problem may manifest itself as corrupted audio / video, or no audio / video at all upon changing channels.
|
|
|
| Trial expires immediately upon (re)installation | |
| DESCRIPTION: Trial period expires immediately after (re)installation.ARTICLE: 1:Exit Beyond TV.
2: Set Registry Permissions Properly:
|
|
|
| Beyond TV crashes on start after installing .Net Studio 2005 beta, or other programs that install the .NET architecture version 2 | |
| DESCRIPTION: Beyond TV, and / or the Setup Wizard, will cause an "Unhandled ... exception" error and will exit, after installing .NET Studio 2005 beta, or any other software that also installs the .NET architecture version 2.
|
|
|
| How to access all and hidden directories on your computer | |
| DESCRIPTION: Use this article for instructions on how to proceed if tech support, or another knowledge base article, directs you to a file or folder that doesn't seem to exist.
ARTICLE:
Please per |
|
|
| Closed captioning (CC) support in Beyond TV | |
| DESCRIPTION: This article contains information regarding support for closed captioning (CC) in Beyond TV.
ARTICLE: We do not currently have definite plans to support closed captioning, though it is |
|
|
| How to unlock the S/PDIF volume, or to change the S/PDIF lock volume level, in Beyond TV 4 | |
| DESCRIPTION: In Beyond TV 4, S/PDIF mode volume is locked at a level of 10 for all content. Since Dolby Digital streams do not have a volume level associated with them, locking the S/PDIF volume in this fashion ensures that there |
|
|
| No audio or video with WinTV USB2 in Beyond TV 4.1 or later | |
| DESCRIPTION: The user notices that neither audio nor video are played in the Setup Wizard's "Test" screen. This occurs because Hauppauge's instructions for installing the drivers were not followed precisely.ARTICLE: |
|
|
| When using XMLTV importer in Beyond TV, changing lineups alters recording attributes | |
| DESCRIPTION:
Some users of XMLTV notice that after changing their lineup from the "scanned lineup" provided by BTV to a newly imported XMLTV lineup, their video turns grey (or some other colors). This problem has been solved in |
|
|
| System reboots during Setup Wizard test, or during Live TV / recording in Beyond TV | |
| DESCRIPTION: The user notices that during the "test" screen of the Setup Wizard, or when attempting Live TV or a recording in Beyond TV, the PC will reboot.
ARTICLE:
There are two known causes of this |
|
|
| Beyond TV does not appear in Beyond Media or Beyond Media Basic menu | |
| DESCRIPTION: The user discovers that, with Beyond TV installed, either Beyond Media or Beyond Media Basic does not allow the user to select Beyond TV for a "TV" application. This usually happens after an upgrade due to a problem c |
|
|
| How to configure your system to allow Beyond TV to work with specific Internet Service Providers' (ISPs) settings | |
| DESCRIPTION: A user with the DirecWay or AT&T ISP finds that the Setup Wizard cannot detect an Internet connection. This information is also useful with regards to other ISPs, because they often make similar modifica |
|
|
| Cannot change Brightness / Saturation / Contrast / Hue settings for HDTV devices | |
| DESCRIPTION: The user notices that upon editing an HDTV tuner source in the Web Admin, the options for modifying the Brightness, Saturation, Contrast, and Hue are not available.
ARTICLE: It is not possibl |
|
|
| How to train a universal remote to work with SnapStream Media products | |
| DESCRIPTION: This article covers how to use a universal remote to control SnapStream Media products.
ARTICLE: In short, universal IR remotes with a "learning" function can be "taught" from any other IR re |
|
|
| Video does not play in Overlay mode on secondary display or multiple monitors | |
| DESCRIPTION: The user notices (most often in Beyond TV / Link 4.3) that playback on a secondary display (a second monitor, or television, connected to the Beyond TV machine) does not occur with the Overlay renderer selected. This |
|
|
| MPEG-2 recordings play back in "slow motion" and/or "slow audio" | |
| DESCRIPTION:MPEG-2 recordings created by Beyond TV will play back in "slow motion" or "slow audio" in Beyond TV. The user may notice that these files play back well in other players on the same, or on different, computers. |
|
|
| Excessive fragmentation occurs when recording multiple shows simultaneously in Beyond TV | |
| DESCRIPTION:When recording multiple shows simultaneously, excessive fragmentation will result. This occurs because versions of Beyond TV prior to 4.3 wrote file increments in a size specified by the operating system (64KB). This |
|
|
| How to modify the process priority of the BTVRecordingEngine executable | |
| DESCRIPTION: These instructions allow a user to modify the process priority of BTVRecordingEngine.exe which governs the creation of recordings. This information involves editing Beyond TV configuration files and is recommended onl |
|
|
| Cannot use two nVidia DualTV devices in Beyond TV | |
| DESCRIPTION:
The user notes that using two nVidia DualTV devices in Beyond TV is not possible. The user will notice, in the Device Manager, the devices are flagged with warning signs, indicating that something is preventing Windows from |
|
|
| How to modify the process priority of the ViewScape interface | |
| DESCRIPTION: These instructions allow a user to modify the process priority of BTVD3DSHELL.EXE which governs playback of recordings and of Live TV. This information involves editing Beyond TV configuration files and is recommended |
|
|
| Manually scheduled recordings for "weekdays" occur Tuesday through Saturday instead of Monday through Friday | |
| DESCRIPTION:
Manually scheduled recordings set to occur on "weekdays" are performed on Tuesday through Saturday, instead of Monday through Friday.
ARTICLE:
This occurs on recordings scheduled to o |
|
|
| WinTV PVR-USB2 will not work with Diamond XtremeTV PVR-600 in Beyond TV | |
| DESCRIPTION: The user notices that a Hauppauge WinTV PVR-USB2 cannot be used in conjunction with a Diamond XtremeTV PVR-600 on a single system. One or the other device will appear in the Device Manager (START BUTTON --> RUN --> DE |
|
|
| Delay exists between changing channel in BTV and visual changing of channel in Live TV. | |
| DESCRIPTION:
The user notices that after changing the channel in Beyond TV, 2-3 seconds pass before the image in Live TV changes to match the channel that Beyond TV has changed to.
ARTICLE:
This i |
|
|
| Beyond TV installer fails, demanding reboot, after computer has already been rebooted | |
| DESCRIPTION:
The user notices that the Beyond TV installer demands a reboot, even after a reboot has been performed.
ARTICLE:
This occurs because software installations which need a reboot (such as |
|
|
| Beyond TV will not function properly under Windows Vista | |
| DESCRIPTION:
The user notices that Beyond TV's Setup Wizard, or Beyond TV itself, does not function properly when run under Windows Vista.
*UPDATE*
As of February 15, 2007, with the release of Beyond |
|
|
| Suspend library updates in Beyond TV 4.6 to improve playback or recordings and/or Live TV. | |
| DESCRIPTION:
Suspend library updates in Beyond TV 4.6 to improve playback of recordings and/or Live TV.
ARTICLE:
While using Beyond TV 4.6, you may experience "stutters" or "jerks" or "choppy" effec |
|
|
| Setting Up The HDHomerun with Beyond TV | |
| DESCRIPTION:
Setting up the HDHomeRun with Beyond TV 4.6.1 to 4.8.2
ARTICLE:
The requirements for tuning clear QAM:
Beyond TV 4.6.1 to 4.8.2
SnapStream.Net account (Y |
|
|
| How to determine what version of Beyond TV or Link that you're using | |
| DESCRIPTION:
There are many reasons you may need to know exactly what version of Beyond TV or Beyond TV Link you're using. For example, a particular incremental release may correct a bug you're experiencing. In order to determine |
|
|
| Automatic Community Recordings in Beyond TV 4.7.1 | |
| DESCRIPTION:
How to enable Automatic Community Recordings
ARTICLE:
Have you ever wondered what programs your fellow Beyond TV user likes to record? If so, you can check the |
|
|
| How do you access the Firefly Mobile and Remote Library in Beyond TV 4.7.1 | |
| DESCRIPTION:
How do you access the Firefly Mobile and Remote Library in Beyond TV 4.7.1
ARTICLE:
A new feature in Beyond TV 4.7.1 is the Firefly Mobile and Remote Library. This new feature is desig |
|
|
| How to setup Drive Pooling in Beyond TV 4.7.1 | |
| DESCRIPTION:
How to setup Drive Pooling in Beyond TV 4.7.1
ARTICLE:
Drive Pooling is a new feature in Beyond TV 4.7.1 that allows you to group a number of your video folders into one recording pool. |
|
|
| How to find your computer name. | |
| DESCRIPTION:
How to find your computer name.
ARTICLE:
In some cases, you may need to know your computer's name to setup some settings. Here is one of the many ways you can locate the computer's nam |
|
|
| How to setup Itunes Integration in Beyond TV 4.7.1 and above | |
| DESCRIPTION:
How to setup iTunes Integration in Beyond TV 4.7.1 and above
ARTICLE:
The requirements for setting up iTunes Integration in Beyond TV 4.7.1 and above
If you are using the iPo |
|
|
| H.264/ MPEG-4 videos will not play or displays a green screen in QuickTime, Realplayer or other video players | |
| DESCRIPTION:
When recordings that have been ShowSqueezed to H.264 are played back in third-party software, video does not appear, or appears garbled. Video plays back correctly in the Viewscape.
ARTICLE: |
|
|
| Search Syntax for Beyond TV 4.8.1 and above | |
| DESCRIPTION:
This article contains a detailed description of the search operators available in Beyond TV 4.8.1.
ARTICLE:
These search operators are available to use in the ViewScape's "Search By |
|
|
| Previous versions of Beyond TV 4.x | |
| DESCRIPTION:
This article contains the download links to the previous versions of Beyond TV 4.x
ARTICLE:
The following links include Beyond TV and Beyond TV Link.
|
|
|
| Beyond TV or Link 4.7+ does not function in Windows XP Service Pack 3 (SP3) | |
| DESCRIPTION:
Beyond TV or Link 4.7+ does not function in Windows XP Service Pack 3 (SP3)
ARTICLE:
In specific cases, Beyond TV or Link does not function in Windows XP Service Pack 3 (SP3) after a cl |
|
|
| Hauppauge HD-PVR compatibility with Beyond TV | |
| DESCRIPTION:
Hauppauge HD-PVR compatibility with Beyond TV
ARTICLE:
At this moment, the Hauppauge HD-PVR is not supported in any version of Beyond TV 4.8.2 and below, but the HD-PVR has beta support |
|
|
| Beyond TV's video formats. | |
| DESCRIPTION:
Beyond TV's video formats.
ARTICLE:
Beyond TV uses several video formats throughout the whole application. Here is a list of what formats are compatible with each feature.
|
|
|
| Beyond TV Warning Error Codes | |
| DESCRIPTION:
Beyond TV Warning Error Codes
ARTICLE:
From time to time in Beyond TV, a warning may appear and here is the list of error codes and messages that correspond to them.
|
|
|
| How to enable Link Access Control in Beyond TV 4.8.1 | |
| DESCRIPTION:
How to enable Link Access Control in Beyond TV 4.8.1
ARTICLE:
In Beyond TV 4.8.1 and above, Link Access Control has been implemented. Beyond TV now will be able to create user accounts |
|
|
| How to Enable Library Folder Permissions in Beyond TV 4.8.2 | |
| DESCRIPTION:
How to Enable Library Folder Permissions in Beyond TV 4.8.2
ARTICLE:
Beyond TV 4.8.2 and above has implemented Library Folder Permissions. This feature gives you the ability to allow c |
|
|
| How to install .Net Framework 3.x if it won't install in Beyond TV 4.9 | |
| DESCRIPTION:
How to install .Net Framework 3.x if it won't install in Beyond TV 4.9.
ARTICLE:
In some cases, .Net Framework 3.x will not install from the Beyond TV 4.9 installer, theref |
|
|
| How to use placeshifting in Beyond TV 4.9 | |
| DESCRIPTION:
Beginning in Beyond TV 4.9, the placeshifting feature allows users to play back video directly through the Beyond TV web admin. This article provides information about using placeshifting.
|
|
|
| Troubleshooting Video Issues. | |
| DESCRIPTION:
Troubleshooting Video Issues.
ARTICLE:
Here are some helpful tips on resolving video issues with Beyond TV.
Is your video card compatible with Beyond TV? |
|
|
| How does Beyond TV assign recordings to tuners when Live TV is running? Why does Live TV hang when a recording starts in version 4.9? | |
| DESCRIPTION:
This article describes how Live TV is affected when recordings start.
Some users with hybrid tuners (digital and analog on a single card) may experience a hang in Live TV when recordings begin in version 4 |
|
|
| How to change your Preferred MPEG2 Audio Decoder in Beyond TV | |
| DESCRIPTION:
How to change your Preferred MPEG2 Audio Decoder in Beyond TV.
ARTICLE:
If you have are having audio issues, please try an alternate audio decoder in Beyond TV.
|
|
|
| How to backup your Beyond TV settings | |
| DESCRIPTION:
How to backup your Beyond TV settings
ARTICLE:
The following article shows you how to backup your Beyond TV settings. Please remember to only restore backups to the same version of |
|
|
| How to resolve Daylight Savings Time(DST) issues. | |
| DESCRIPTION:
How to resolve Daylight Savings Time issues.
ARTICLE:
If you are having issues with your Daylight Savings Time(DST), you may see issues with your program guide being off, scheduled r |
|
|
| Setting up a Digital Converter Box | |
| DESCRIPTION:
Setting up a Digital Converter Box
ARTICLE:
At this moment, Beyond TV does not fully support Digital Converter Boxes, but here is a temporary solution. Also, since the Digi |
|
|
| Upgrading Beyond TV | |
| DESCRIPTION:
How to upgrade Beyond TV to a newer version.
ARTICLE:
Beyond TV is designed to be upgraded on top of the existing installation. You may perform a data/settings backup |
|
|
| Supported Operating Systems for Beyond TV | |
| DESCRIPTION:
Supported Operating Systems for Beyond TV
ARTICLE:
At this time, Beyond TV is designed to work on 32-bit Windows operating systems only. It is for this reason that w |
|
|
| Directories to exclude from your antivirus and spyware scanning software. | |
| DESCRIPTION:
Directories to exclude from scanning software.
ARTICLE:
Beyond TV or Beyond TV Link's directories should be excluded from your scanning software to prevent false positives. False po |
|
|
| How to change the background on DVDs burned with SnapStream software | |
| DESCRIPTION:
How to change the background image when burning a DVD in Beyond TV or Enterprise TV.
ARTICLE:
The DVD background file is called ExampleSonicStyle.psd. It is located in the Progr |
|
|
| Recommendations for using antivirus software with Beyond TV | |
| DESCRIPTION:
Please see below for recommendations for best results when using antivirus software.
ARTICLE:
On-Access Scanning
Many antivirus programs offer active or "on-a |
|
|
| Sample Beyond TV Recordings | |
| DESCRIPTION:
Sample Beyond TV Recordings
ARTICLE:
In order for us to help you resolve your technical issues with Beyond TV, we have uploaded sample recordings for you to try on your computer.
|
|
|
| Upgrading to Windows 7 while Beyond TV Trial is installed | |
| DESCRIPTION:
Upgrading to Windows 7: Beyond TV Trial installed
ARTICLE:
The Windows 7 Upgrade Advisor will notify you that Beyond TV is not compatible with the Windows 7 upgrade. If you |
|
|
| Hauppauge PVR tuners and Windows 7 | |
| DESCRIPTION:
Hauppauge PVR tuners and Windows 7
ARTICLE:
According to Hauppauge, not all of the PVR series TV tuners will be supported in Windows 7. http://www.hauppauge.com/site/suppor |
|
|
| Hauppauge HVR-1250 analog tuner does not work | |
| DESCRIPTION:
Hauppauge HVR-1250 analog tuner does not work
ARTICLE:
Hauppauge recently released a different version of the HVR-1250 and the analog tuner on that version is not compatible |
|
|
|
|
