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Knowledgebase Categories |
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| The knowledgebase is organized into different categories, please select a category that you are interested in. Additionally, you can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | How to create a Debug Log With Debug View | |
| DESCRIPTION: Instructions for creating a detailed 'Debug View' LOG file to aid in the troubleshooting process.ARTICLE: 1) Download Debug View From:
http://download.sysinternals.com/Files/DebugView.zip |
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| Music files will not play in Beyond Media | |
| DESCRIPTION: In some cases, music files will not play in Beyond TV, but play in other media players.ARTICLE: First, please ensure that you are trying to play back a supported media type by checking the list |
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| Audio without video during playback in Beyond TV's Viewscape or in Beyond Media | |
| DESCRIPTION: User receives audio, but no video, in full-screen or windowed modes.
The cause of this may be one of three things:
1) Beyond TV and Beyond Media are designed to work with the newest drivers available for your vi |
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| DVD Playback doesn't work in Beyond Media TRIAL or OEM | |
| DESCRIPTION: DVD Playback does not function in Beyond Media's TRIAL version. This has a simple workaround involving editing an XML file which will enable Beyond Media to try to use any appropriate decoder present on your system. |
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| How to determine what version number and build of Beyond TV or Beyond Media is running | |
| DESCRIPTION: There are many reasons you may need to know exactly what version of Beyond TV or Beyond Media you're using. For example, a particular incremental release may correct a bug you're experiencing. In order to determine if |
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| How to change the default view in Beyond Media from 'Grid' to 'List' | |
| DESCRIPTION: By default, Beyond Media will browse files in the Music, Photos, Videos, and File Directories in 'Grid' mode. This article explains how to change the default to 'List' mode when opening Beyond Media.
The following |
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| Video plays poorly or not at all on TV / secondary display in multiple-display or multiple video card systems | |
| DESCRIPTION: Beyond TV will display video well on a monitor or primary display, but either not at all, or very poorly, on a television or secondary display.ARTICLE: The display / video card that Bey |
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| How to use Beyond Media to play DVD backups from your hard drive | |
| DESCRIPTION: Instructions on how to play backed up DVD's using Beyond Media. This function is not fully implemented in the GUI yet and requires using a command line option on the executable.ARTICLE: To watc |
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| Beyond Media's video player will play audio, but not video | |
| DESCRIPTION: When playing a file through the Beyond Media player, video is not displayed but audio plays.
This typically occurs because the codec (encoder / decoder) necessary to play back the file is missing.ARTICLE: |
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| S/PDIF pass through doesn't work in Beyond Media | |
| DESCRIPTION: Does Beyond Media Support S/PDIF Output?ARTICLE: Currently, S/PDIF Output from Beyond Media is experimental. This simply means that it may not work correctly on every machine -- with any configu |
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| After installing a codec, Beyond Media crashes during playback. | |
| DESCRIPTION: After installing a codec to enable Beyond Media's player to play back a file format, crashes occur during playback.
This occurs because Beyond Media's player has not had the opportunity to properly load the codec. |
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| How to enable the Hauppauge remote (silver), or ATI Remote Wonder, to control Beyond Media | |
| DESCRIPTION: Instructions on enabling the "silver" Hauppauge remotes (34- and 45-button) or the ATI Remote Wonder, to control Beyond Media.
ARTICLE:
Please see the following for |
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| Beyond Media (Basic) stops responding to commands from Firefly - action messages may be visible | |
| DESCRIPTION: Beyond Media (basic) stops responding to commands sent to it, but the computer is receiving them, as evidenced by the appearance of the action messages in the upper right corner of the screen.
This occurs because B |
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| DVD playback without audio occurs in Beyond Media | |
| DESCRIPTION: A user who purchased the retail version of Beyond Media may discover that DVD playback is mute despite the volume being turned up.
This will affect DVD's played from a DVD-ROM drive, or ripped DVD's played from the |
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| How to make Beyond Media automatically play an audio CD or DVD video | |
| DESCRIPTION: Follow these steps in order to enable Beyond Media to automatically play an audio CD or DVD video when it is inserted into the appropriate drive.
NOTE: This feature cannot work in conjunction with au |
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| Setting Windows Media Player's visualization to `album art` disables visualization in `Current Playlist` screen | |
| DESCRIPTION: A user may discover that setting different animated visualizations in Windows Media Player (WMP) affects the visualization available in the "Current Playlist" screen in Beyond Media. However, setting this option in WM |
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| How to configure Beyond Media to look in an additional drive / directory for media files | |
| DESCRIPTION: Beyond Media can be configured to search for media in specific directories during initial installation and configuration. This article describes the steps to take to configure additional media folders after installatio |
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| DVD playback does not work in Beyond Media due to install of Cyberlink decoder v6 by PowerDVD | |
| DESCRIPTION: A user with PowerDVD 6 installed cannot play back DVD's. This problem occurs because of a conflict between the version 6 decoder installed by PowerDVD, and the version 5 decoder installed by Beyond Media.AR |
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| How to configure Beyond Media to recognize `Album` and `Artist` data for music files | |
| DESCRIPTION: This article describes how to make Beyond Media read the extended information, e.g. "Album," "Artist," or "Genre," to enable browsing music files by those criteria.
Adding a directory for Beyond Media to acknowledge |
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| How to quickly search for music files in Beyond Media | |
| DESCRIPTION: Users with large collections of music files may discover that finding a specific file is difficult to do by browsing. For that reason, Beyond Media supports searching by text. This article describes how to use this f |
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| How to enable Beyond Media to access files on other computers | |
| DESCRIPTION: In many setups, users store their media on a specific computer on their home LAN but wish to access it through Beyond Media on another computer. This article describes how to map a network drive so that it appears, to |
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| How to configure Windows Media Player 10 to automatically rip Audio CD's to a specified folder | |
| DESCRIPTION: Many Beyond Media PC's are controlled with a remote control and / or on a television. In this setup, keyboard and mouse control of a "two-foot" application is either not available or not desirable. This article descr |
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| How to enable a `reload skin` key | |
| DESCRIPTION: Use these instructions to map a "reload skin" option to a single key so that, during skin creation and correction, it will not be necessary to completely exit and restart Beyond Media in order to see the changes take e |
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| High-resolution photos perform poorly when displayed in Beyond Media | |
| DESCRIPTION: Photos that exceed 2048x2048 square, or ~4.2 megapixels, cause very large amounts of system RAM to be occupied in Beyond Media, resulting in poor loading / displaying performance.ARTICLE: This i |
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| Caller ID doesn't work in Beyond Media | |
| DESCRIPTION: Use this article for steps to take if the Caller ID function in Beyond Media is not working properly.
Caller ID (CID) in Beyond Media requires the modem to possess two attributes:
- CID capability
- Telephone API |
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| Beyond Media will not start; Log file states "Cannot declare a namespace and a type both named 'a.a.a'" | |
| DESCRIPTION: A user may notice that after installing Beyond Media, it crashes on startup. Checking the LOG file, the user may find the message:Cannot declare a namespace and a type both named 'a.a.a'.This er |
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| Beyond TV does not appear in Beyond Media or Beyond Media Basic menu | |
| DESCRIPTION: The user discovers that, with Beyond TV installed, either Beyond Media or Beyond Media Basic does not allow the user to select Beyond TV for a "TV" application. This usually happens after an upgrade due to a problem c |
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| How to train a universal remote to work with SnapStream Media products | |
| DESCRIPTION: This article covers how to use a universal remote to control SnapStream Media products.
ARTICLE: In short, universal IR remotes with a "learning" function can be "taught" from any other IR re |
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| Using Beyond Media in Windows Vista | |
| DESCRIPTION:
Using Beyond Media in Windows Vista.
ARTICLE:
Beyond Media does not function properly in Windows Vista. During this process you will be required to enter your product key, if you do no |
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| Beyond Media Support Ticket Submission Information | |
| DESCRIPTION: The following article contains a description of the files requested when submitting a request for technical support, as well as guidelines to ensure that our Support Staff can process and respond to your Assistance Req |
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