Feb 09 2010 
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 Beyond TV Link will not connect to Beyond TV server - SnapStream Knowledgebase
Solution

DESCRIPTION:

This article contains instructions for resolving the most common causes for failure connecting the Beyond TV Link client to a Beyond TV server via a Local Area Network (LAN) connection. Please note that the use of Beyond TV Link over a Wide Area Network (WAN / the Internet).

ARTICLE:

First, ensure that you are running the same version of Link as Beyond TV. For example, if you are running Beyond TV 3.5.2, you also must be running Beyond TV Link 3.5.2. The versions of Beyond TV and of Beyond TV Link on our website are always the most current. Then, check the following four causes of this problem and try their resolutions.




  1. If using a proxy server, the subnet mask must be added to the list of "ignored" addresses in Internet Explorer's settings. To retrieve the "subnet mask" value:

    Select the "Run" option from the Windows START button. In the box that appears, type:
    ipconfig
    and hit ENTER. The "Subnet Mask" value will be displayed.

    To enter this value in the appropriate location:

    Select "Internet Options" from the Control Panel. On the "Connections" tab of the "Internet Options" window, hit the "LAN Settings..." button. In the "Proxy server" section of the next window, hit the "Advanced..." button. Finally, enter the subnet mask in the "Exceptions" box, and hit OK. Hit APPLY (if available) or OK on the remaining windows to close them and accept the changes.

    Next, try Beyond TV Link again. If it still fails to connect, proceed to the next step.


  2. On both computers, open the "My Network Places" window from the Windows START button. On the left side of the screen, you should see a list of tasks. (If you do not see this list, go to TOOLS --> FOLDER OPTIONS. On the "General" tab, check the radio button marked "Show common tasks in folders" and hit "Apply." You can revert to your original settings after doing this, if you like.) Click on the link labeled "Show Icons for Networked UPnP Devices" to enable the use of UPnP (which is necessary for Beyond TV Link to work properly); afterwards, reboot both machines and try to connect via Link again). If the "Show Icons for networked UPnP Devices" option is not available, UPnP is already enabled.


  3. If that does not solve the problem, please check to ensure that the UPNP and SSDP services are running on both computers. To do so, right-click "My Computer" and select "Manage." Expand the "Services and Applications" item in the leftmost pane, and select "Services." Check to see that the "SSDP Discovery Service" and "Universal Plug and Play Device Host" services read "Started" in the "Status" column.
    If the services are not started, right click on each, and select TASKS --> START. To ensure that these services are running the next time you need them, right-click on each service, select "Properties," and set "Startup Type" to either "Manual" or "Automatic." Then, reboot the system and try to connect via Link again.


  4. If that does not solve the problem, please note that firewall programs like Norton Internet Security (NIS), ZoneAlarm, and the Windows XP Firewall typically block the UPNP/SSDP protocol over the network and may need to be adjusted to allow Beyond TV to stream to Beyond TV Link. Please contact the manufacturer of your firewall solution on how to correct this. If you are using a hardware firewall / router device, you should not need to modify any settings. However, at least one user has reported that using a different version of his router's firmware solved the problem. The user in question was using a Linksys WRT54GS, and noted that using version 4.71.1 of the firmware solved the problem.

    After correcting for any blocking of UPnP / SSDP traffic, restart Beyond TV and Beyond TV Link, and try to connect via Link again.


  5. If this does not solve the problem, please visit the Windows Update website and select the "custom install" process on both PC's. When the updater is done looking for updates, be sure to:
    • Install any available updates for the ".net Framework 1.1" (often
      listed under the "optional updates" section)
    • Install Service Pack 2 for Windows XP, or Service Pack 4 for Windows 2000.
    Reboot, and try again. If this does not solve the problem, please write our Technical Support department by completing and submitting the form located here.


Article Details
Article ID: 1360
Created On: Dec 28 2005
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