DESCRIPTION:
Submitting a Guide Discrepancy
ARTICLE:
If your service provider has changed your lineup, please provide the following information to submit a Guide Discrepancy to Technical Support.
Please provide us the following information.
- ZIP or postal code: The ZIP (United States) or postal (Canada) code in which you receive this lineup.
- Service Provider: The name of the lineup which most accurately describes yours, as it appears in the online Lineup Wizard, in the Setup Wizard, or in SnapStream.Net. Example: "Time Warner Houston Digital (non-rebuild)." (Note: This datum is unnecessary if reporting a discrepancy for an over-the-air digital (OTA HDTV) lineup.)
- Service Type: The type of lineup. Examples: "Antenna (Digital)," "Digital cable," "Analog cable," "Satellite."
- Your SnapStream.NET username, if not provided in the form
- List of the discrepancies: A complete list of the discrepancies between your actual lineup and the SnapStream.Net lineup, including call signs (e.g. "12 should be listed as KHJJ but is listed as KJHH instead" or "60 shows up as SCIFI but should be COMEDY). Please note that in the case of local channels, we will need the callsigns in the same format as the example. Alternately, you may provide a complete, correct list of your lineup along with a few example discrepancies in the same format as the example immediately above.
Please submit this information in a ticket to technical support.
