ARTICLE:

1. Click on Start and then on Control Panel.


2. Double click on the Add or Remove Programs icon and wait while the installed programs list populates.


3. Scroll down until you locate MSXML 6.0 Parser and proceed to click on Remove to the right of it.


4. It will prompt you "Are you sure you want to remove MSXML 6.0 Parser from your computer", click on Yes and it will proceed to uninstall.


5. Once it is done, it will take you back to the Add or Remove Programs window, you may go ahead and close that. Now open your web browser and go to this link, http://www.microsoft.com/downloads/details.aspx?FamilyId=70C92E77-9E5A-41B1-A9D2-64443913C976&displaylang=en


6. Download the most appropriate file for you.
   
   
   • msxml6-KB933579-enu-amd64.exe (Windows XP 64-bit)
   
   
   • msxml6-KB933579-enu-x86.exe (Any other XP Operating System)


7. Once it completes downloading, double click on the file to run it and then proceed through the installation of MSXML 6.0 Parser.


8. After you have completed the installation, reboot your computer and attempt to run Beyond TV or Link.

If this issue persists, please submit a ticket to technical support.

ARTICLE:

1. Shut down the software


2. Navigate to C:\Documents and Settings\All Users\Application Data\SnapStream\Beyond TV


3. Open the file Settings.xml in a text or XML editor


4. Locate the following text:
   
   TransparentGuideTimeout30
   This value defines the timeout for the title/program guide box in seconds. To disable, set this value to -1.
   
   TheaterHUDTimeout5
   This value defines the timeout for the playback bar in seconds (if it is less than the above setting, it defines both). The playback bar overlay can effectively be disabled by setting this option to 0.


5. Once you've edited these settings to your satisfaction, save Settings.xml and restart the software.
]]> DESCRIPTION:
Directories to exclude from scanning software.


ARTICLE:

Beyond TV or Beyond TV Link's directories should be excluded from your scanning software to prevent false positives. False positives are alerts in your scanning software like an antivirus or a spyware scanner that thinks Beyond TV or Beyond TV Link's files or directories are a virus.

If you are experiencing this issue, please browse through your scanning software and configure it so that it does not scan the following Beyond TV or Beyond TV Link directories. The location of your recordings will vary as you may have changed it from the default location.

Windows XP

• C:\Documents and Settings\All Users\Application Data\SnapStream\Beyond TV\
  (This location contains the setting files)


• C:\Documents and Settings\All Users\Documents\SnapStream\
  (This location contains the logs and recordings)


• C:\Program Files\SnapStream Media\Beyond TV\
  or
  C:\Program Files\SnapStream Media\Beyond TV Link\
  (This location contains the program files)


Windows Vista
• C:\ProgramData\SnapStream\Beyond TV\
  (This location contains the setting files)


• C:\Users\Public\Documents\SnapStream\Beyond TV\
  (This location contains the logs and recordings)


• C:\Program Files\SnapStream Media\Beyond TV\
  or
  C:\Program Files\SnapStream Media\Beyond TV Link\
  (This location contains the program files)



If you need further assistance, please continue to submit a ticket to technical support.

]]> DESCRIPTION:
Beyond TV Link 4.x's ViewScape disables Windows Aero desktop while running in Microsoft Windows Vista and Windows 7.


ARTICLE:

By default, Beyond TV Link 4.x's ViewScape will disable the Windows Aero desktop feature. Once you exit the ViewScape, the feature will be re-enabled. If you would like to run the Windows Aero desktop while using Beyond TV Link 4.x's ViewScape, please perform these steps:
• Shut down Beyond TV Link.



• Click on START, in the Start Search field, type \ProgramData\SnapStream\BeyondTV\ and press Enter.



• Once the folder appears, open the Settings.xml file in notepad.



• Search for "DisableDWMComposition" and change the Value from "1" to "0".



• Save and exit out of the file and restart Beyond TV Link




Beyond TV Link 4.x's ViewScape, and Windows Aero, will now both function properly.

Please submit a ticket if this issue persists.

]]> DESCRIPTION:
How to change the background image when burning a DVD in Beyond TV or Enterprise TV.


ARTICLE:

The DVD background file is called ExampleSonicStyle.psd. It is located in the Program Files directory, and its specific location depends on the type of installation that you have.


Beyond TV:
C:\Program Files\SnapStream Media\Beyond TV\Styles\NTSC\Default Styles\Default Styles

Beyond TV Link:
C:\Program Files\SnapStream Media\Beyond TV Link\Styles\NTSC\Default Styles\Default Styles

On the SnapStream TV Server:
C:\Program Files\SnapStream Media\Enterprise TV\Styles\NTSC\Default Styles\Default Styles

For users of Enterprise TV Link:
C:\Program Files\SnapStream Media\Enterprise TV Link\Styles\NTSC\Default Styles\Default Styles


This file can be edited using Adobe Photoshop, Illustrator or any other program that supports the PSD file format.


When attempting to change the DVD background, please note the following:

1. Any time you attempt to edit anything from the Program Files directory, back up the original before doing anything else

2. Use caution when editing the background file, as changing the arrangement of the image layers can have undesirable results

3. Enterprise TV Link and Beyond TV Link access a local copy of the background file for DVD burning, NOT the copy on the server. To implement a new background across multiple client machines, the new background file must be copied to each machine.
]]> DESCRIPTION:
Beyond TV Link works by default with the FireFly, StreamZap, Adaptec, and Windows Media Center Edition remote controls. However, a user with a Hauppauge "black," "silver," or "new silver" remote, or an ATI Remote Wonder, will find that Beyond TV Link does not work properly with their remotes. Additional configuration steps are necessary to get these to work properly.

ARTICLE:

For the Remote Wonder:

Pull up the Remote Wonder software from its icon in the System Tray. Use the "Plugins" section to import the following file:

\Documents and Settings\All Users\Application Data\Snapstream\Beyond TV\Plugins\PVSATIRemotePlugin.dll

Once this file is importted, the Remote Wonder will work in Beyond TV Link. Please note that a restart of Beyond TV Link, or a reboot of the computer, may be necessary before this will work properly.


For the Hauppauge Remote:

Make a backup of the file:

\WINDOWS\irremote.ini

Then open irremote.ini in a text editor, and copy and paste the text in the "btv4link.txt" file attached to this knowledge base article to the end of the irremote.ini file.

Save the irremote.ini file and restart the Hauppauge IR software. The remote will work in Beyond TV now.

ATTACHMENT(S):

btv4link.txt
]]> DESCRIPTION:
Refer to this article for a list of ports, protocols, and executables using those ports. Firewalls and / or routers will need to be configured to allow Beyond TV's executables to use these ports (and protocols, where applicable) in order for Beyond TV's remote access options, and guide updates, to work properly. For information on configuring your specific firewall or router to allow access to the required ports, see the firewall or router's documentation.



NOTES:

• Starting with Beyond TV 3.5, a warning will be issued on startup if a firewall (for example, Norton Internet Security) is installed. Once you have taken these steps to ensure that your firewall will not affect Beyond TV, simply choose to "ignore" rather than "dismiss" the error, and it will not appear again.
• ZoneAlarm users: Ensure that you have "loopback" added to the "trusted sites" list in ZoneAlarm for both the firewall and its cookie / pop-up blocking features. If this does not help, the pop-up ad and/or cookie functions may have to be disabled, or the Live TV streaming port changed, in order for Beyond TV to work properly over your network.

ARTICLE:

• Port 8129*: This port is used by the SnapStream Web server for remote accessibility.
  (TCP, incoming and outgoing, by BTVWebServer.exe)
• Port 1755*: This port is used by the SnapStream Built-in media server to stream recorded content.
  (TCP, incoming and outgoing, by BTVWebServer.exe)
• Port 8080*: This port is used in order to watch a live recording.
  (UDP. incoming and outgoing**, by BTVWebServer.exe)
• Port 80: This is for the port forwarder function. This function can be disabled in the Web Admin interface.
  (HTML, BTVWebServer.exe)
• Port 443: This port is used by Beyond TV to retrieve data from Snapstream.net.
  (SHTML, BTVGuideDataLoader.exe)
In addition, version 3.5 and later need the following available:
• Port 8135: This port is used by the Web Admin interface for downloading recordings.
  (BTVWebServer.exe)
• UPnP (port 1900): Universal Plug "'n" Play (UPnP) must be enabled on the machine for Beyond TV Link. Many firewalls have a global setting to enable UPNP.***
  (BTVWebServer.exe)
* If these ports conflict with other programs you're using, you can set them via the Web Admin (in the case of the Web Admin port, of course, the conflicting program must be shut down first).

To set the "recorded stream" and "live stream" ports:

• In 3.4.4 and previous, open in Internet Explorer the Web Admin interface (http://localhost:8129) on the machine running Beyond TV, and navigate to: CONFIGURE --> ADVANCED SETTINGS --> STREAMING SERVER SETTINGS.
• In 3.5.0 and later, open the Web Admin as described above and navigate to SETTINGS --> ADVANCED SETTINGS --> STREAMING SERVER SETTINGS.
  NOTE: In version 4.0 and later, the setting for "Live TV streaming port" is linked to the streaming device and as such has been moved to SETTINGS --> AUDIO AND VIDEO INPUTS. Edit the streaming-capable capture device to find the options "Enable Windows Media Live Streaming" and its attendant port setting.
To set the "admin" (Web Admin) port:
• In 3.4.4 and previous, open the Web Admin as described above and navigate to CONFIGURE --> ADVANCED SETTINGS --> WEB SERVER SETTINGS.
• In 3.5.0 to 3.7.2, open the Web Admin as described above and navigate to SETTINGS --> ADVANCED SETTINGS --> WEB SERVER SETTINGS.
• In 3.7.4 and later, open the Web Admin as described above and navigate to SETTINGS --> AUDIO AND VIDEO INPUTS. Edit the video source that will be performing the streaming, and select "Show more options" from the top of the page. When "Windows Media Live Streaming" is set to Enabled, the "Windows Media Live Streaming Port" option will appear.

** Unless you've forced TCP streaming in the Web Admin, in which case it's TCP incoming and outgoing.

*** UPnP port 1835 is used, by default, for file transfers on a UPnP connection.
]]> DESCRIPTION:
There are many reasons you may need to know exactly what version of Beyond TV or Beyond TV Link you're using. For example, a particular incremental release may correct a bug you're experiencing. In order to determine if upgrading will resolve the issue, you need to know the exact version of Beyond TV currently installed. Also, another example is that you have to have matching versions for Beyond TV and Link for it to properly link to each other.


ARTICLE:

Beyond TV and Beyond TV Link
• Open up the ViewScape, if it is in full screen, press Alt and Enter on you keyboard to put it into windowed mode.
• Once it is in windowed mode, click on Help - About Beyond TV, the window will appear with your Version number and also your Build number.


Beyond TV only
• When Beyond TV is running, press the right mouse button on the Beyond TV icon located in the system tray(by the clock).
• Once the menu appears, press the left mouse button on About Beyond TV and the window will appear with your Version number and your Build number.
]]> DESCRIPTION:
How to enable Link Access Control in Beyond TV 4.8.1


ARTICLE:

In Beyond TV 4.8.1 and above, Link Access Control has been implemented. Beyond TV now will be able to create user accounts and restrict privileges.

Please perform these steps:

• Open the Web Admin by right clicking on the Beyond TV icon in the system tray by the clock and choose Advanced Settings. Alternatively, you may click on this link while Beyond TV is running in the system tray: http://localhost:8129/



• Once you are in the Web Admin, move your mouse over Settings in the left menu and then in the flyout menu choose Advanced Settings and then click on Security Settings. Alternatively, you may click on Settings in the left menu, click on Advanced Settings on the page and then click on the Security Settings category.



• Now change the Security option to Enabled and more options will appear..



• Please enter an password for the "administrator" username and then confirm it on the next field. Click on Save Changes to finish enabling Link Access Control.



• Now go back into the Advanced Settings page, a new category will appear "User Configuration", this will be where you setup your usergroups and the restrictions that you want to implement.



The Security Settings page in Beyond TV 4.8.1 once security has been enabled.


If you have any questions, please submit a ticket to technical support.

]]> DESCRIPTION:
This article gives instructions for forcing Beyond TV Link or Enterprise TV Link to display a list of specific SnapStream Enterprise TV Servers when it starts up. This procedure can be useful for users with multiple servers, that do not show up in the server list displayed by Enterprise TV Link on startup. Note: this feature is only available in version 4.9.2 or later of Beyond TV Link and Enterprise TV Link.

Note: This procedure will hard-code the IP addresses of the servers. If those addresses change, a client machine modified using this procedure will not account for that change, and the IP address will need to be changed manually using the instructions below.



ARTICLE:

6. Create BTVLinkServerList.xml
   Go to the Application Data folder on your Link client(usually C:\Documents and Settings\All Users\Application Data\SnapStream\Beyond TV\ for Windows XP and C:\ProgramData\SnapStream\Beyond TV\ for Windows Vista) and make a new text file called BTVLinkServerList. Then, change the extension of the file you have created from TXT to XML.



7. Add the Connection Information
   Using the text or XML editor of your choice, open BTVLinkServerList.xml and enter the following text:
   
   <SSPropsCollection>
        <PropertyCollection>
             <Property>
                  <Name>FriendlyName</Name>
                  <Value>Server Name</Value>
             </Property>
             <Property>
                  <Name>Address</Name>
                  <Value>127.0.0.1</Value>
             </Property>
             <Property>
                  <Name>Port</Name>
                  <Value>8129</Value>
             </Property>
        </PropertyCollection>
   </SSPropsCollection>
   
   Change the Server Name and Address fields to reflect the name and IP address of your SnapStream server.



8. Adding Additional Connections:
   If you want to add additional connections, add a Property Collection inside the SSPropsCollection category like so:
   
   <SSPropsCollection>
        <PropertyCollection>
             <Property>
                  <Name>FriendlyName</Name>
                  <Value>Server Name</Value>
             </Property>
             <Property>
                  <Name>Address</Name>
                  <Value>127.0.0.1</Value>
             </Property>
             <Property>
                  <Name>Port</Name>
                  <Value>8129</Value>
             </Property>
        </PropertyCollection>
        <PropertyCollection>
             <Property>
                  <Name>FriendlyName</Name>
                  <Value>Server Name</Value>
             </Property>
             <Property>
                  <Name>Address</Name>
                  <Value>127.0.0.1</Value>
             </Property>
             <Property>
                  <Name>Port</Name>
                  <Value>8129</Value>
             </Property>
        </PropertyCollection>
   </SSPropsCollection>



If you need further assistance, please submit a ticket to technical support.

]]> DESCRIPTION:
By default, the SnapStream interface will disable any screensaver settings when playback begins. Users who wish to have their computer lock after a certain period of time even if video playback or Live TV are in progress should use these instructions. These instructions do not affect system behavior when the interface is open but no video is playing.

ARTICLE:

Starting with version 4.9.2 of SnapStream software, you can prevent the screensaver from being disabled during playback by editing the Settings file.

Note: These instructions change settings for the machine on which they are performed only. If you are running SnapStream software in a client/server environment, these changes should be made on the client machine, not the server.

Warning! This settings change may cause the SnapStream interface to stutter or hang when the computer is unlocked.

1. Shut down the software


2. Navigate to C:\Documents and Settings\All Users\Application Data\SnapStream\Beyond TV


3. Open the file Settings.xml in a text or XML editor


4. Locate the text AlwaysAllowScreenSaver. To prevent the screensaver from being disabled, change the value for this property from 0 to 1.


5. Once you've edited these settings to your satisfaction, save Settings.xml and restart the software.
]]> DESCRIPTION:
The user experiences connection problems when the D-Link DL-624 revision C (one antenna) router. Connections may be refused, may cancel soon after being established, or may cancel while streaming video or copying files. The features, firmware version, and manufacture date of the router being used will contribute to this occurring more or less frequently.

This is caused by the router resetting itself after a crash and is not due to Beyond TV. Although this article provides some general tips on how to solve this problem, users will need to visit D-Link's website for firmware releases, troubleshooting assistance, or technical support.

ARTICLE:

Users with the DI-624 revision C1 or C2 will likely find better results using firmware versions 2.42 and lower. Users with the DI-624 revision C3 will likely find better results using firmware 2.50 and higher.]]> DESCRIPTION:
This article contains the download links to the previous versions of Beyond TV 4.x


ARTICLE:

The following links include Beyond TV and Beyond TV Link.


Beyond TV 4.9.3
Beyond TV Link 4.9.3

Beyond TV 4.9.2
Beyond TV Link 4.9.2

Beyond TV 4.9.1
Beyond TV Link 4.9.1

Beyond TV 4.9.0
Beyond TV Link 4.9.0

Beyond TV 4.8.2
Beyond TV Link 4.8.2

Beyond TV 4.8.1
Beyond TV Link 4.8.1

Beyond TV 4.7.1
Beyond TV Link 4.7.1

Beyond TV 4.6.1
Beyond TV Link 4.6.1

Beyond TV 4.6.0
Beyond TV Link 4.6.0

Beyond TV 4.5.0
Beyond TV Link 4.5.0

Beyond TV 4.4.0
Beyond TV Link 4.4.0

Beyond TV 4.3.0
Beyond TV Link 4.3.0

Beyond TV 4.2.0
Beyond TV Link 4.2.0

Beyond TV 4.1.0
Beyond TV Link 4.1.0

Beyond TV 4.0.0
Beyond TV Link 4.0.0

If any of the download links are not working, please contact technical support by submitting a ticket to SnapStream Media.

]]>